Summary
Location
Dubai
Type
full-time
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About this role
Job Description
VAM Systems is currently looking for IT Defect Specialist for our UAE operations with the following skillsets & terms and conditions:
Qualification:
• Bachelor’s degree in Computer Science, IT, Software Engineering, or related field.
Experience, Competencies, Skills & Knowledge:
• 3–7 years of experience in defect management, QA, or related IT quality roles.
• Strong understanding of SDLC, STLC, QA methodologies, and defect workflows.
• Experience with defect tracking tools (e.g., Jira, Azure DevOps, ServiceNow).
• Analytical mindset with ability to interpret quality metrics and identify trends.
• Strong communication and stakeholder‑management skills.
• Ability to handle high‑pressure situations, especially during release cycles.
• Experience in Agile/Scrum environments.
• Hands‑on experience with automation frameworks or DevOps pipelines.
• Knowledge of root cause analysis methodologies (e.g., 5 Why, Fishbone).
• Detail‑oriented with strong documentation skills.
• Excellent problem‑solving and analytical abilities.
• Proactive, structured, and process‑driven.
• Ability to collaborate effectively with diverse technical and business teams.
Responsibilities
- Manage end to end defect lifecycle including logging, classification, triage, prioritization, tracking, and closure.
- Ensure defects are accurately documented with required technical and business details.
- Drive defect triage meetings with cross functional teams.
- Assign defects to appropriate teams and ensure timely resolution.
- Identify defect trends and recurring issues; recommend corrective and preventive actions.
- Monitor critical and high severity defects closely, ensuring fast track resolution.
- Ensure defects meet organizational standards for quality, impact assessment, and root cause analysis (RCA).
- Support post release defect reviews to identify gaps and process improvements.
- Collaborate with QA teams for test execution cycles and defect validation.
- Work with development teams to ensure timely fixes and retesting.
- Communicate defect status, risk, and impact to project managers, release managers, and business stakeholders.
- Generate and maintain defect dashboards, analytics, and KPIs (e.g., defect density, leakage, aging).
- Provide visibility into defect health and quality metrics for ongoing and upcoming releases.
- Analyze defect root causes and support continuous improvement initiatives.
- Recommend enhancements to defect management processes, tooling, and standards.
- Drive adoption of best practices in defect prevention, quality engineering, and automation.
- Support the integration of defect management into CI/CD pipelines and DevOps workflows.
Terms and conditions
Joining time frame: (15 - 30 days)
Additional Information
Terms and conditions:
Joining time frame: maximum 4 weeks
Other facts
About VAM Systems
VAM Systems is a Business Consulting, Technology Solutions and Professional Services organization working with major organizations in USA, UAE, Bahrain, India, Singapore and Australia.
Delivers leading edge information and communication technology based business solutions to enable our clients to continuously stay ahead and achieve sustainable profit and consistent growth by leveraging new channels of customer engagement and service delivery as well as better and efficient employment of resources and processes with measurable parameters for performance. While our local presence assists us in better understanding of the local needs, our global presence assist us to offer solutions strengthened by experience in leading markets globally.
What you'll do
- Manage the end-to-end defect lifecycle, including logging, classification, triage, prioritization, tracking, and closure. Collaborate with cross-functional teams to ensure timely resolution of defects and support continuous improvement initiatives.
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