The Cosmetics Company Store - Kildare Village

As part of the Estée Lauder Companies, The Cosmetics Company Store offers award-winning premium skincare, make-up, haircare and fragrance products from a collection of prestigious brands including Estée Lauder, Clinique and MAC.

Job Summary 

As a Keyholder/ Retail Sales Assosiate you’ll be responsible for supporting the management team in seeking opportunities to drive sales through consistently remaining consumer focused.

They are accountable for achieving this by;

• reflecting a credible and professional Brand image to all internal and external consumers at all times.
• maximizing sales through selling, providing excellent service and retail standards.
• contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines.

Sales and Service

• Engage and communicate effectively with consumers providing accurate advice.
• Effectively deliver Brand Services as required.
• Consistently deliver Brand service and sales expectations, following the customer journey at all times.
• Participate and support the management team in eventing opportunities.
• Process till transactions effectively, accurately and efficiently; manage queues, as necessary.
• Tailor the experience to meet consumer needs providing alternatives and additional items, where appropriate.
• Adhere to appearance guidelines and personal standards.
• Understand and deliver daily and weekly and Brand KPI’s.
• Effectively and efficiently deal with stock queries from consumers.

Product Knowledge & Retail Standards

• Identify features and benefits of products providing consumers with relevant information.
• Ensure personal upskilling utilizing Brand education digital tools and resources.
• Demonstrate a thorough understanding of the Brand and product.
• Engage with In Store Coach to improve knowledge & KPIs.
• Adhere to all store/company retail standards.
• Maintain housekeeping standards.
• Support the management team with visual merchandising changes adhering to guidelines.
• Maintain an up-to-date awareness of new stock, best sellers, out of stock categories and layouts.
• Identify faulty stock where appropriate, and take appropriate action.

Operations

• Follow Brand/store procedures when receiving, checking and unpacking deliveries and actioning stock movements.
• Store stock as per guidelines and procedures.
• Accurately and effectively follow stock counting procedures, when required.
• Effectively follow the replenishment process within agreed timeframes. 
• Accurately action promotions and discounts as per guidelines and/or instruction.
• Adhere to the daily/weekly deployment rota.
• Keep abreast of company/store information by means of workplace, team briefs, newsletters or any other forums the Brand utilizes.
• Adhere to all communicated company standards, Policies and Procedures.
• Responsible for opening and closing the store when senior managers are absent. 

Teamwork

• Offer support and assistance to colleagues where appropriate whilst ensuring own responsibilities are fulfilled.
• Treat colleagues as consumers and provide them with the best service possible.
• Act as a role model and encourage colleagues to achieve agreed standards.
• Take personal responsibility and ownership for development.
• Understand the company culture and promote the Brand image at all times.
• Seek opportunities to share best practice in order to benefit the store.
• Display a high standard of conduct, performance and behavior at all times, in line with company guidelines, policy and procedure.

Security and Health & Safety

• Adhere to store/company Security Policy and Procedures and take personal responsibility.
• Adhere to store/company Health & Safety Policy and Procedures ensuring compliance to legal responsibilities and obligations.
• Report observed hazards/maintenance issues to management.
• Follow fire safety procedures and understand how to use associated equipment safely.
• Demonstrate continual awareness of all Health & Safety requirements relating to lifting, carrying and effective use of ladders/steps etc.
• Follow and help to organize evacuation/emergency procedures where appropriate.

Qualifications

• Demonstrable understanding of excellent service.
• Passion for Brand.
• Ability to learn quickly and compliant in nature.
• Ability to hold an engaging conversation.
• Possess and acts upon initiative.
• Eligible to live and work in the EU.
• Flexibility to work retail hours, including days, evenings, weekends and special events.
• Proven working experience in retail sales.
• Show a genuine interest in beauty, haircare & skincare.
• Previous experience/qualification in beauty a distinct advantage.
• Proficiency in English/
• Track record of over-achieving sales quota.
• Experience of being a key holder. 

Benefits 

• Competitive salary.
• Commission opportunities available.
• Employee Discounts.
• Company Events.