Creed Assistant Boutique Manager

We are seeking for an Assistant Boutique Manager for our new Creed Boutique in Bicester Village, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week.

Including but not limited to:

• Support the Boutique Manager in creating a luxurious customer experience which exceeds customary standards and service levels making sure that the customer service experience is being constantly delivered.

• Lead, coach and inspire the team to ensure they embrace their roles with the same level of dedication, commitment, and passion to provide high levels of service to our customers to required standards using the tools and training provided to facilitate them. To liaise with our Retail Training Team to ensure all the team participate in the relevant training courses to provide a consistent customer service aligned to global guidelines.

• Achieve sales and KPI targets as directed by the Boutique Manager, sharing with the team in a motivational and achievable manner.

• Communicate a clear brand experience and liaise with all support functions within the business

• Maintain excellent standards in all areas of operational activity and drive sales and profitability through the performance and development of the team, whilst managing boutique budgets in conjunction with the Head of Retail.

• Demonstrate strong clienteling skills – build a loyal customer network, plan and attend client networking events in and outside the store

• Develop a strong sales plan, set financial targets and KPI’s for the team with the Boutique Manager.

• Review performance data with the Boutique Manager that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness

• Working directly with the team to ensure sales targets are met

• Ensuring all Creed Boutique web orders are processed and dispatched on a timely basis with such orders wrapped and packed according to company guidelines

• Support the Boutique Manager in managing stock levels in line with sales forecasts and budgets

• Support the Boutique Manager in monitoring stock shrinkage and taking pro-active steps to reduce shrinkage wherever possible

• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what relevant competitors are doing and discuss with the Boutique Manager ways to build the business.

• Ensuring health and safety, legal and security issues are processed in a timely manner

• Talent Acquisition: Collaborate with the Boutique Manager to conduct probationary reviews, employee appraisals and general performance feedback sessions.

• Develop the team to provide business continuity and people development; manage daily team related people matters, absence, sickness, holidays, rotas and lead by example at all times. Ensure the team are educated in how to use the on-counter technology to further support the business.

• Motivate and supervise the team through a positive leadership style to build a harmonious working environment with regular updates on all aspects of their role and business performance. Manage situations that require attention, ie. personal grooming, punctuality, poor attendance, weak sales performance.
  

• Previous retail sales management experience ideally in a luxury environment

• Ability to demonstrate a successful track record in leading and managing a team.

• High levels of attention to detail.

• Experience of dealing with clients/customers.

• Ability to demonstrate a creative flair and problem-solving skills.

• Excellent communication skills both written and verbal.

• Proficient to use MS Office programs: Word, Excel, Outlook, Powerpoint.

Key Personal Qualities

• Highly organised team player, able to communicate with colleagues at all levels of the business.

• Eager to learn and share their knowledge

• Able to demonstrate a pro-active attitude and flexible approach.

• Excellent time management, organisation, and prioritising skills.

• To empower a team to achieve goals and targets.

• Ability to work effectively to meet deadlines.

Line of Reporting

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This role reports into the Boutique Manager with the Luxury Brand Ambassadors reporting into the Assistant Boutique Manager

 Why the House of Creed?

Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.

Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.

Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.

Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

 Job Applicant Privacy Policy

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).

The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.

We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

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This role is based in ​the Creed Boutique in Bicester Village.

​Benefits

• 32 days paid annual leave (pro rata for part time employees) 
• Monthly competitive commission structure
• Extra day off for your birthday
• Product allocation with discounted rate
• Clothing allowance
• Contribution into company pension
• Career progression & Training
• Length of service rewards

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