About this role
Aspire Software is looking for a Customer Success Manager to join our team in Lebanon.
Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
About the Role
As a Customer Success Manager (CSM), you own the post-launch customer journey for a portfolio of clinics using Claio’s AI receptionist, scribe, and coding products. You will partner with clinic leaders and staff to drive adoption, ensure value realization, identify risks early, and lead renewals and expansion opportunities. You will work closely with Onboarding, Support, Product, and Sales to make customers successful and to turn customer insights into product improvements.
Key Responsibilities
- Own relationships with a portfolio of clinics from onboarding handoff through renewal: set success plans, run regular check-ins, and manage stakeholder alignment.
- Drive adoption and outcomes by coaching customers on best practices for call handling, scheduling workflows, clinical documentation, and change management.
- Monitor usage and health signals (e.g., activation milestones, feature adoption, support volume, customer feedback) and proactively execute risk mitigation plans.
- Lead renewal planning and execution: align on value delivered, address concerns, coordinate legal/security questions, and ensure timely contract outcomes.
- Identify and qualify expansion opportunities (additional locations, modules, or users) and partner with Sales/RevOps to progress opportunities with integrity.
- Coordinate cross-functional issue resolution by synthesizing customer impact, prioritizing escalations, and keeping customers informed.
- Deliver enablement and communications: lightweight training refreshers, release notes, and workflow updates tailored to clinical and front-desk audiences
- 1+ years in customer success, account management, or implementation for B2B
- SaaS; healthcare, dental, or clinic operations experience preferred.
- Strong consultative communication skills: you can earn trust with clinical and administrative stakeholders and drive decisions with clarity.
- Comfort working with operational and product data to diagnose adoption issues and tell a crisp value story.
- Solid project management instincts: you can coordinate timelines, owners, and dependencies across customers and internal teams.
- High ownership and bias to action in a fast-moving environment; you default to solutions and follow-through.
- Bonus: bilingual English/French; familiarity with practice management systems, call center/reception operations, and security or HIPAA-aligned workflows.
Measures of success
- Customers reach activation milestones and sustain usage across the products they purchased.
- Renewals are well-managed, predictable, and reflect value delivered.
- Risks are identified early with clear mitigation plans and strong internal coordination.
- Customer feedback is captured consistently and results in improved playbooks and better product decisions.
Other facts
About Valsoft Corporation
As a leading player in vertical market software (VMS), Valsoft combines industry expertise with a unique buy-and-hold investment philosophy, managing a growing portfolio of companies that benefit from decentralized leadership and operational autonomy. We actively support our businesses, guiding them in their growth and evolution into market leaders.
Headquartered in Montreal with a global presence, Valsoft is committed to building a legacy of excellence by prioritizing sustainable growth and operational efficiency. Our long-term vision, driven by entrepreneurial spirit and disciplined execution, ensures we create lasting value for our portfolio companies, their customers, and the industries they serve. For more information, visit valsoftcorp.com.
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En tant qu'acteur de premier plan dans le domaine des logiciels pour marchés verticaux (LMV), Valsoft allie expertise sectorielle et une philosophie d'investissement unique axée sur l'acquisition et la conservation. Nous gérons un portefeuille croissant d'entreprises qui bénéficient d'un leadership décentralisé et d'une autonomie opérationnelle. Nous soutenons activement nos entreprises en les accompagnant dans leur croissance et leur évolution en leaders de leur secteur.
Basée à Montréal et présente à l'échelle mondiale, Valsoft s'engage à bâtir un héritage d'excellence en priorisant la croissance durable et l'efficacité opérationnelle. Notre vision à long terme, portée par un esprit entrepreneurial et une exécution rigoureuse, nous permet de créer une valeur durable pour nos entreprises, leurs clients et les industries qu'elles desservent. Pour plus d'informations, visitez valsoftcorp.com.
What you'll do
- The Customer Success Manager will own the post-launch customer journey for clinics using Claio’s products, driving adoption and ensuring value realization. They will also lead renewal planning and identify expansion opportunities while coordinating cross-functional issue resolution.
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