Are you passionate about driving operational excellence and customer satisfaction in field service operations?  

We’re looking for a Field Service Development Manager to lead the growth, efficiency, and quality of our field service operations. In this key role, you’ll design and implement strategies that enable field service growth, enhance service delivery, and create value for our customers. 

Location: Jelenia Gora, Bilbao or Zaragoza 
 

What you’ll do? 

• Execute strategies to drive field service growth and enhance customer experience 

• Drive business development opportunities within field services such as spare parts’ spin-off sales, lead generation from FSE report and maintenance plan tasks 

• Identify and implement process improvements to maximize field technician productivity and service efficiency, e.g., by utilizing AI capabilities and developing training programs 

• Lead and participate in initiatives to adopt digital tools (e.g., remote diagnostics, @Field, SER Vault).  

• Identify locally implemented good practices and process / system capabilities and implement them globally​  

• Develop field service specialists’ role further, to enable balance between high season and low season works 

• Ensure compliance with safety, quality, and regulatory standards.  

What we’re looking for? 

• Minimum Bachelor's degree in mechanical, electrical, or industrial engineering, business administration, or related field (Master's preferred). 

• 5+ years of field service management or development experience in industrial equipment, heavy machinery, or a related sector. 

• Familiarity with field service management tools, CRM systems, and remote diagnostics technologies. 

• Proven track record of improving service operations and driving customer satisfaction. 

• Excellent communication, analytical, and problem-solving skills.  

• Effective written and oral communication skills in English is a must! 

• Willingness to travel as needed. 

Additional skills : 

• Lean, Six Sigma, or equivalent process improvement certification. 

• Experience with IoT-enabled service solutions for industrial machinery. 

What can you expect from us? 

We offer you an inspiring global management level position and chance to work within our global team consisting of service professionals to inspire and support you. This will come with the opportunities for professional development in a highly international working environment characterized by strong commitment to sustainability and future orientation.   

Apply today! 
If you’re ready to take field service operations to the next level and make a measurable impact, we’d love to hear from you. 

Additional information: 

To be included in the recruiting process, please complete our on-line application form and send your CV in English with salary expectation, as soon as possible but no later than February 11th, 2026. Please note that we will not accept applications by e-mail. Note that we will proceed with interviews as soon as suitable candidates are identified, already before the end of the application period. 

Do you want to know more? 

For further information about the position, please contact Leena Hujala Director, Business and Operations development, PAC SER Parts and Field Services [email protected] or call +358 407011937 on February 2nd between 09:00 and 10:00 or February 6th between 12:00 and 14:00 (Finnish time). 

For further information regarding the recruitment process, please contact Wiktoria Miedzińska, Recruiter 

[email protected]