About this role
Department
Worker Sub Type
RegularWork Shift
Pay Grade
Job Description
The Hospitality Associate, Patient Services performs a wide variety of tasks and operations to support patients and staff by serving wholesome, attractive meals while maintaining strict sanitation requirements.
Responsibilities and Duties
Coordinates and collaborates with hospital floor staff, including RNs, CNAs, and other clinical staff to ensure meals are provided to patients in a manner to best support their nutritional and medical needs.
Ensures patient information is correct and corresponds correctly with patient’s name, room number, food order, food preferences, allergies, and diet pattern.
Assembles all trays on-time for tray service according to diet manual while honoring patient preferences as dictated on diet cards.
Ensures food trays are delivered to the correct patient and the food is served warm, promptly, and garnished.
Interacts and converses with patients including asking patients about food preferences and opinions.
Follows established procedures for “Late Trays” to ensure tray is complete within 30 minutes.
Stocks refrigerator in nursing area and transfers warmers, containing food, to correct prep kitchen.
Prepares side dishes accordingly.
Receives and properly stores orders.
Checks temperatures with Cook before food is served and assists Cook as needed when plating food.
Researches and understands sufficiently diets and allergies.
Disposes of waste properly and cleans all utensils and equipment after use.
Uses the Three Sink Method to clean dishes as appropriate.
Operates dish machine properly and records dish machine temperatures.
Cleans dishwashing area after use.
Labels and dates all items put in inventory.
Actively listens to customers concerns, but does not bend departmental policies.
Reports complements, complaints, and concerns to supervisor.
Education
High School Diploma or GED preferred
Experience
Previous food service experience and/or training preferred
Qualifications
Must be 16 years of age.
Ability to perform on-the-job training required.
Ability to do simple calculations and record keeping required.
Ability to interact hospitably and respectfully with all ages and disabilities of hospitalized patients and assist with meal selection required.
Ability to work with limited direct supervision from department leadership, remain on-task and work efficiently throughout the shift required.
Ability to communicate effectively with all levels of staff and patients required.
Benefits
At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:
- A Zero-Deductible Health Plan
- Dental and vision insurance
- Generous Paid Time Off
- Tuition Assistance
- Retirement Savings Match
- A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
- Membership to Healthy U: An Incentive-Based Wellness Program
Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.
To see the full scale of what we offer, visit valleyhealthbenefits.com.
Other facts
About Valley Health
Valley Health is a not-for-profit health system dedicated to meeting the medical needs of West Virginia, Maryland, and the Top of Virginia.
With award-winning hospitals, advanced medical services, and cutting-edge technology, Valley Health has been recognized as a leader in healthcare services. We care about giving back and bringing together communities to provide the care local residents need. Our system’s history goes back to 1903, when our first hospital opened its door with just 36 beds. Now, with a combined 604 inpatient beds, 166 long-term care beds, 5,300 employees, and 500 medical staff, we have grown to meet the medical needs of our region. Our nationally recognized and trusted hospitals lead with innovative health care and always remained focused on patients first.
Valley Health hospitals:
Winchester Medical Center
Hampshire Memorial Hospital
War Memorial Hospital
Page Memorial Hospital
Shenandoah Memorial Hospital
Warren Memorial Hospital
What you'll do
- The Hospitality Associate coordinates with hospital staff to ensure patients receive meals that meet their nutritional needs. They are responsible for assembling and delivering food trays, interacting with patients about their preferences, and maintaining sanitation standards.
Ready to join Valley Health?
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