About this role
Department
Gastro PBB - 209589Worker Sub Type
RegularWork Shift
Pay Grade
Job Description
The Gastroenterology Nurse Navigator serves as the primary point of contact for patients entering the Gastroenterology (GI) service, ensuring a seamless and coordinated care experience from referral through diagnostics, endoscopy, and follow-up. This role focuses on patient education, clinical triage, referral optimization, and communication across multidisciplinary teams to enhance patient outcomes and experience.
Responsibilities and Duties
Provides comprehensive education on diagnoses, bowel preparation, medication instructions, and follow-up plans.
Acts as a liaison for patient concerns, ensuring culturally sensitive and compassionate communication.
Facilitates communication among GI providers, primary care physicians, surgeons, radiology, and oncology teams.
Reviews new referrals daily, apply standardized protocols, obtain missing work-up, and prioritize urgent cases.
Assesses procedural appropriateness and guide bowel preparation regimens.
Conducts pre-procedure calls to reduce same-day cancellations and improve patient compliance.
Supports initiatives to enhance care delivery and patient experience.
Track clinical metrics, identify care gaps, and maintain dashboards for monitoring outcomes such as prep quality and diagnostic completion.
Participates in leadership and safety committees.
Ensures accurate and timely documentation in electronic health records.
Maintains data integrity for reporting and quality improvement purposes.
Education
Associates Nursing (RN Diploma, ASN or ADN) is required.
Bachelors Nursing (BSN) is preferred.
Experience
3 – 5 years of GI, hepatology, oncology, surgical, or procedural nursing experience is required.
Certification & Licensures
Registered Nurse with current VA license required.
BLS Certification (Basic Life Support) - American Heart ‘Healthcare Provider’ (HCP) - AHA approved required. New hires must have American Heart Association (AHA) appropriate certification prior to completion of orientation.
Qualifications
Ability to perform data analysis to assist with the goal of identifying strategies to increase the number of people who complete screenings, follow up visits, in-treatment and/or post-treatment visits- required.
Ability to work with groups to improve quality of life for people going through the care continuum: Prevention & Risk Reduction, Screening, Diagnosis, Treatment, and Survivorship.
Benefits
At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:
- A Zero-Deductible Health Plan
- Dental and vision insurance
- Generous Paid Time Off
- Tuition Assistance
- Retirement Savings Match
- A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
- Membership to Healthy U: An Incentive-Based Wellness Program
Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.
To see the full scale of what we offer, visit valleyhealthbenefits.com.
Other facts
About Valley Health
Valley Health is a not-for-profit health system dedicated to meeting the medical needs of West Virginia, Maryland, and the Top of Virginia.
With award-winning hospitals, advanced medical services, and cutting-edge technology, Valley Health has been recognized as a leader in healthcare services. We care about giving back and bringing together communities to provide the care local residents need. Our system’s history goes back to 1903, when our first hospital opened its door with just 36 beds. Now, with a combined 604 inpatient beds, 166 long-term care beds, 5,300 employees, and 500 medical staff, we have grown to meet the medical needs of our region. Our nationally recognized and trusted hospitals lead with innovative health care and always remained focused on patients first.
Valley Health hospitals:
Winchester Medical Center
Hampshire Memorial Hospital
War Memorial Hospital
Page Memorial Hospital
Shenandoah Memorial Hospital
Warren Memorial Hospital
What you'll do
- The Gastroenterology Nurse Navigator serves as the primary point of contact for patients, ensuring coordinated care from referral through follow-up. Responsibilities include patient education, facilitating communication among healthcare teams, and tracking clinical metrics to enhance patient outcomes.
Ready to join Valley Health?
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