About this role
Position Summary
The Registrar serves as the primary front-desk representative for the Sleep Lab, providing a welcoming first point of contact for patients. This role handles pre-registration, registration, and admitting functions while ensuring accurate collection of demographic, insurance, and clinical documentation in compliance with organizational and regulatory standards. The Registrar supports the revenue cycle by confirming appointments, verifying insurance eligibility, and securing authorizations to prevent delays and billing issues. Additional responsibilities include scheduling and managing patient communications, as well as collaborating with clinical and revenue cycle teams to resolve discrepancies and ensure accurate reimbursement. The position requires strict confidentiality, HIPAA compliance, and a commitment to delivering a smooth check-in experience.
Education
High school diploma or equivalent required. Associate's degree preferred.
Completion of Registration training program required. Completion of formal business/medical training preferred. Certified Healthcare Access Associate (CHAA) certification preferred.
Experience
Minimum of two (2) years of experience working in a medical office or outpatient facility, preferably in patient registration, scheduling, or front-desk operations.
Skills
Strong written and verbal communication skills, effective interpersonal abilities, and strong critical-thinking skills, including problem-solving, decision-making, and time management. Detail-oriented and able to shift between tasks efficiently while maintaining accuracy and composure. Fluent in English with excellent organizational skills and the ability to manage a
high-volume workload. Able to type 45 wpm with above-average accuracy and proficient in using Windows PCs, printers, copiers, fax machines, and phone systems.
Work Schedule
This role requires consistent evening coverage six days per week (Monday–Saturday).
Scheduled hours: 5:30 PM – 9:30 PM
Job Location
The Valley Health System-RidgewoodShift
Evening (United States of America)Benefits
- Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
- Group Term Life Insurance and AD&D(Full Time Employees)
- Flexible Spending Accounts and Commuter Benefit Plans
- Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
- 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
- Retirement Plan
- Tuition Assistance
- Employee Assistance Program (EAP)
- Valley Health LifeStyles Fitness Center Membership Discount
- Day Care Discounts for Various Daycare Facilities
EEO Statement
Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.
Other facts
About Valley Health System
Valley Health System is a regional healthcare system in northern New Jersey. It includes The Valley Hospital, a 385-bed, not-for-profit, regional acute-care hospital that has been consistently recognized for quality care and patient satisfaction; Valley Home Care, a home care and hospice agency; and Valley Medical Group, a multispecialty group practice of more than 200 doctors and advanced practice professionals representing over 40 medical and surgical specialties who practice at The Valley Hospital in Paramus, Valley-Mount Sinai Comprehensive Cancer Care in Paramus, eight urgent and primary care centers in New Jersey and New York and many community-based physician practices throughout the region.
Valley Health System is one of the most honored healthcare organizations in New Jersey. Our awards and recognitions are a testament to the exceptional, distinctive care our providers and staff deliver every day.
What you'll do
- The Registrar serves as the primary front-desk representative for the Sleep Lab, handling pre-registration, registration, and admitting functions. This role also supports the revenue cycle by confirming appointments and verifying insurance eligibility.
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