About this role
Position Summary
To support the Outpatient Rehabilitation Department. Serves as a point of contact for patients, referring physician offices and insurance providers. Responsible for providing a variety of services such as: pre-registration, registration, scheduling, file management including the EMR, insurance and authorization processing, patient/department support, materials/inventory management, education/development and unit-specific tasks.
Education
High school diploma or equivalent required. Completion of formal business/medical training preferred. Completion of BA training program required. Certified Healthcare Access Associate (CHAA) certification preferred. Completion of Registration training pr
Experience
At least 3 to 6 months of experience as a Business Assistant or equivalent experience. Computer Experience – knowledge of Windows environment. Previous customer service experience required. Medical office experience required.
Skills
Customer service oriented.
Effective communication in accordance with Valley's SERVE and CARE standards, ability to articulate and use proper spelling and grammar. Ability to read, write, speak, and understand English
Ability to work cooperatively with health system, patients, family members, and multidisciplinary team members. Ability to interact with patients in stressful situations and changing work environments related to changing patient needs
Effective organizational and critical thinking skills, (e.g., analytical, problem-solving, decision making, prioritizing, time management, etc.) in order to set priorities, perform job related responsibilities, and respond quickly to changing situations
Ability to work independently with minimal direct supervision. Ability to handle frequent interruptions, adapt to changes in workload, and work schedule. Ability to set priorities, make effective decisions, and respond quickly to patients' needs. Ability to pay attention to details, often changing from one task to another without loss of efficiency or composure.
Knowledge of medical terminology and computer skills required (ie. Microsoft Office, Excel, etc.). Completion of orientation/training as required.
Job Location
The Valley Hospital-ParamusShift
Day (United States of America)Benefits
- Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
- Group Term Life Insurance and AD&D(Full Time Employees)
- Flexible Spending Accounts and Commuter Benefit Plans
- Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
- 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
- Retirement Plan
- Tuition Assistance
- Employee Assistance Program (EAP)
- Valley Health LifeStyles Fitness Center Membership Discount
- Day Care Discounts for Various Daycare Facilities
EEO Statement
Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.
Other facts
About Valley Health System
Valley Health System is a regional healthcare system in northern New Jersey. It includes The Valley Hospital, a 385-bed, not-for-profit, regional acute-care hospital that has been consistently recognized for quality care and patient satisfaction; Valley Home Care, a home care and hospice agency; and Valley Medical Group, a multispecialty group practice of more than 200 doctors and advanced practice professionals representing over 40 medical and surgical specialties who practice at The Valley Hospital in Paramus, Valley-Mount Sinai Comprehensive Cancer Care in Paramus, eight urgent and primary care centers in New Jersey and New York and many community-based physician practices throughout the region.
Valley Health System is one of the most honored healthcare organizations in New Jersey. Our awards and recognitions are a testament to the exceptional, distinctive care our providers and staff deliver every day.
What you'll do
- This role supports the Outpatient Rehabilitation Department by serving as a primary contact for patients, referring physician offices, and insurance providers. Responsibilities include pre-registration, registration, scheduling, file management using the EMR, and processing insurance authorizations.
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