About this role
To perform hospital telecommunications functions on a computerized call center including processing incoming and outgoing calls, maintaining the physicians` answering service patient directory, paging, and hospital operator calls. Responds to all Hospital emergency alarms including codes, fire/smoke, burglar, etc
EDUCATION:
High school diploma or equivalent required.
EXPERIENCE:
Computer experience required. Requires typing skills of a minimum of 40 wpm. Customer service/computerized call center experience preferred.
SPECIAL SKILLS:
Requires typing skills of 40 WPM and computer literacy. Ability to read, write, and speak clear and fluent English. Team and customer focused. Ability to perform work accurately with attention to detail within specified time periods. Ability to handle frequent interruptions; adapt to changes in workload and work schedule and remain composed during interruptions and emergencies. Ability to set priorities and solve problems in an expedient and efficient manner. Ability to respond quickly to emergency dispatch messages and alerts.
Job Location
960 MacArthur Blvd Mahwah NJ Access & NavigationShift
Day (United States of America)Benefits
- Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
- Group Term Life Insurance and AD&D(Full Time Employees)
- Flexible Spending Accounts and Commuter Benefit Plans
- Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
- 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
- Retirement Plan
- Tuition Assistance
- Employee Assistance Program (EAP)
- Valley Health LifeStyles Fitness Center Membership Discount
- Day Care Discounts for Various Daycare Facilities
EEO Statement
Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.
Other facts
About Valley Health System
Valley Health System is a regional healthcare system in northern New Jersey. It includes The Valley Hospital, a 385-bed, not-for-profit, regional acute-care hospital that has been consistently recognized for quality care and patient satisfaction; Valley Home Care, a home care and hospice agency; and Valley Medical Group, a multispecialty group practice of more than 200 doctors and advanced practice professionals representing over 40 medical and surgical specialties who practice at The Valley Hospital in Paramus, Valley-Mount Sinai Comprehensive Cancer Care in Paramus, eight urgent and primary care centers in New Jersey and New York and many community-based physician practices throughout the region.
Valley Health System is one of the most honored healthcare organizations in New Jersey. Our awards and recognitions are a testament to the exceptional, distinctive care our providers and staff deliver every day.
What you'll do
- The Call Center Agent will perform hospital telecommunications functions, including processing calls and responding to emergency alarms. They will maintain the physicians' answering service patient directory and handle various hospital operator calls.
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