Technical Support Representative II

<div> <p> <strong>Why Join Our Team?</strong><br> At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates. </p> <p> <strong>Benefits at Vallen</strong> </p> <ul> <li>Medical, Dental, and Vision Insurance</li> <li> Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage </li> <li> 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only) </li> <li> Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents </li> <li> Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws) </li> <li> Health Care and Dependent Care Flexible Spending Accounts </li> <li> Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40–56 hours of sick time per year based on seniority and advanced upon hire. </li> <li> Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays </li> <li>Employee Assistance Program</li> <li>Employee Resource Groups for networking and team building</li> <li>Tuition Reimbursement Program</li> <li>Employee Referral Program</li> <li>Safety shoe and safety glasses reimbursement (based on position)</li> <li>Employee discounts through BenefitHub</li> <li>Advancement opportunities</li> <li>Vallen complies with all minimum wage laws</li> <li>We accept applications on an ongoing basis</li> </ul> </div><p><strong>Overview:</strong><br />We’re seeking a detail-oriented and self-driven Technical Support Representative II to join our team. This role is responsible for managing and resolving service desk requests related to Storeroom operations, as well as processing requests for cycle counts, physical inventories, and recovery billings across multiple integrated supply sites.</p> <p><strong>Essential Duties and Responsibilities:</strong></p> <ul> <li>Respond to and resolve service desk requests related to the Storeroom system.</li> <li>Process cycle count, physical inventory, and recovery billing requests in a timely manner.</li> <li>Respond immediately to urgent requests entered during shift hours.</li> <li>Perform troubleshooting, data corrections, and system updates as requested by site teams.</li> <li>Collaborate with site personnel to understand setup variations and ensure accurate resolution.</li> <li>Use Infor SX.e and other systems to review and update transactions.</li> <li>Track and analyze incoming requests to identify root causes, recurring issues, and process improvement or automation opportunities.</li> <li>Maintain clear documentation of actions taken and communicate progress to requestors.</li> <li>Support continuous improvement efforts to streamline workflows and enhance efficiency.</li> </ul> <p> </p> <p> </p><p><strong>Job Qualifications:</strong></p> <ul> <li>Experience in inventory operations, service desk, or supply chain support.</li> <li>Working knowledge of Storeroom and Infor SX.e systems.</li> <li>Strong skills in Microsoft Excel, Word, and PowerPoint for analysis, documentation, and reporting. (preferred).</li> <li>Excellent attention to detail, time management, and organizational skills.</li> <li>Ability to work independently in a remote environment.</li> <li>Effective communicator who can collaborate across multiple sites and functions.</li> </ul> <p><strong>Work Environment & Physical Demands:</strong></p> <p>Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position.</p> <ul> <li>Work environment may not be temperature controlled; must have the ability to work in extreme hot or cold environments.</li> <li>Must have the ability to work in dusty conditions.</li> <li>May be required to handle hazardous materials and wear various forms of protective equipment (shoes, gloves, protective eyewear, etc.)</li> <li>May be required to pass forklift and/or other warehouse equipment certifications (written and/or driving).</li> <li>Assigned work shifts may vary and/or rotate.</li> <li>Overtime may be required; extended day, evening and weekend work may be required as job duties demand and may include little to no advanced notice.</li> <li>Must be able to handle and work physical inventory; required to lift up to 25 lbs. or greater with assistance following standard operating and safety procedures. Other physical requirements including, regularly being required to stand, walk, kneel, bend, crouch, crawl, climb and balance.</li> <li>Close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus are required.</li> </ul><DIV> <P>Stay up to date with Vallen, and follow us on <a href= https://www.linkedin.com/company/vallenusa/ >LinkedIn</a>, <a href=https://www.facebook.com/vallenusa >Facebook</a> and <a href=https://twitter.com/VallenUSA >Twitter</a>.<br> Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity</P> </DIV>