Solution Consultant
full-time•Toronto
About this role
About Us
Here at Valiantys, we are one of the world’s largest Atlassian partners, helping organizations work better through scalable, people-centered solutions. As an Atlassian Platinum Solution Partner with a global footprint, we support customers across industries as they adopt ITSM, Agile at Scale, and modern work management practices.
Our teams work at the intersection of strategy and delivery, partnering closely with customers to translate complex business challenges into clear, actionable solutions built on Atlassian tools and best practices.
Purpose
The Solution Consultant acts as a trusted advisor to our customers, guiding them from problem definition through solution design and adoption. This role is responsible for leading discovery, shaping solution approaches, and ensuring that business intent is preserved throughout delivery.
Working closely with Technical Consultants and Project Managers, the Solution Consultant bridges business strategy and technical execution, helping customers realize measurable outcomes from their Atlassian investments.
Responsibilities
Customer Discovery and Advisory
-Lead discovery workshops to understand customer goals, challenges, and success criteria.
-Develop a deep understanding of customer strategy, organizational maturity, and operating context.
-Build trusted relationships with customer stakeholders by providing clear, outcome-focused guidance.
Solution Design and Roadmapping
-Translate business needs into high-level solution designs, roadmaps, and blueprints.
-Map customer requirements to Atlassian tools including Jira, Confluence, Jira Service Management, and Jira Align.
-Ensure proposed solutions align with best practices in ITSM, Agile at Scale, and Work Management.
Pre-Sales and Opportunity Support
-Support pre-sales efforts by contributing to solution scoping, effort estimation, and proposals.
-Partner with sales and delivery teams to shape solutions that are both viable and valuable.
-Help articulate solution value in a way that aligns business outcomes with platform capabilities.
Delivery Partnership and Ownership
-Act as solution owner throughout delivery, ensuring continuity between design intent and execution.
-Partner closely with Technical Consultants and Project Managers to enable smooth handoffs and successful outcomes.
-Maintain focus on business value realization throughout the delivery lifecycle.
Growth, Enablement, and Practice Contribution
-Identify opportunities for optimization, expansion, and follow-on work with existing customers.
-Contribute to internal playbooks and solutioning standards.
-Mentor consultants and support the development of solutioning best practices across the team.
What Success Looks Like
-High customer satisfaction and strong advisory impact.
-Delivered solutions that are clearly aligned to customer business objectives.
-Repeat business and expansion opportunities driven by trust and value.
-Seamless transition from solution design to delivery execution.
What You Bring
Must Have
-3 to 6 years of experience in ITSM, Agile, digital transformation consulting or related experience.
-Ability to connect technology decisions to business outcomes.
-Excellent communication, facilitation, and stakeholder engagement skills.
-Experience creating solution designs, roadmaps, or architecture documentation.
Nice to Have
-Experience supporting pre-sales or solution engineering efforts.
-Familiarity with ITIL, SAFe, or Lean-Agile frameworks.
-Atlassian or ITSM-related certifications.
Why join Valiantys?
Our team members are our greatest asset and we work hard to ensure that Valiantys is not only a great place to work, but also a platform for you to grow.
Sense. We're committed to giving you the level of information you need to make sense of your assignments. You will witness the impact of your actions.
Training. We will provide you with the necessary time and budget to help you develop your skills and continue to build your career.
Flexibility. We understand that life is all about balance and we offer you the flexibility and support to help you maintain balance across the different pillars of your life.
What We Offer – Employee Perks & Benefits
-Competitive compensation with uncapped commission and performance-based bonus
-Comprehensive Health Insurance
-401(k) with Company Match
-Generous Paid Time Off (PTO) – 4 weeks per year, plus public holidays
-Flexible remote work policy (North America-based)
-A multicultural and international team environment
📍 This role can be located in Canada or in the United States, preferably East Coast. We offer flexible remote/office hybrid working policy.
Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to personal background, identity, or beliefs.
\nWhat you'll do
- The Solution Consultant leads customer discovery workshops and translates business needs into solution designs and roadmaps. They act as a solution owner throughout delivery, ensuring alignment between design intent and execution.
About Valiantys
Valiantys transforms how organizations work by delivering expert solutions that increase enterprise and team agility. Valiantys unlocks the full value of Atlassian’s System of Work, helping customers revolutionize product development, streamline enterprise service management (ESM), and accelerate cloud transformation. Federal and highly regulated organizations trust Valiantys to help them maximize the potential of Atlassian solutions and reach their goals.
Valiantys is a trusted and respected partner to some of the world's largest companies including 65+ of the Fortune Global 500. We have been named Atlassian Partner of the Year 12+ times, and are recognized as a Great Place to Work by our employees. Learn more about what we do at valiantys.com.
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Frequently Asked Questions
What does a Solution Consultant do at Valiantys?
As a Solution Consultant at Valiantys, you will: the Solution Consultant leads customer discovery workshops and translates business needs into solution designs and roadmaps. They act as a solution owner throughout delivery, ensuring alignment between design intent and execution..
Is the Solution Consultant position at Valiantys remote?
The Solution Consultant position at Valiantys is based in Toronto, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the Solution Consultant position at Valiantys?
You can apply for the Solution Consultant position at Valiantysdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.