Customer Planner
full-time•Dublin
About this role
Company : Valeo Foods
Role : Customer Planner (FMCG, Supply chain) – Full time Hybrid
Hours : 37.5 hrs weekly
Salary : 34k
What We Do…
At Valeo Foods Ireland, the heart of our business is tasty, nutritious Irish food and drinks with brands such as Jacobs, Odlums, Batchelors and many more. There are exceptional experience and expertise in manufacturing, supply chain, innovation, food science, research and development, nutrition, distribution, sales, operations, marketing, finance, and talent management. We are proud of our brands and the roles they play in Irish life.
What We are Looking For….
We are looking for a highly competent Customer Planner who will be part of our Supply Chain team and who will be a key part in capturing orders for our most important customers.
The successful candidate will be a key player in managing relationships with our reorder buyers and field sales representative. They will take ownership in providing a best-in-class service.
This is an excellent opportunity to join Valeo’s Supply Chain team and work in one of the most crucial functional areas at the heart of one of Ireland’s most exciting FMCG food businesses.
If you are looking for a challenge, to stand out and progress your career, then this role is for you! You will report to and be supported by the Customer Planner Team Leader and the wider Supply Chain team.
What You will Do…
- Collaborate with cross-functional teams including sales, logistics, and warehouse operations to ensure seamless execution of customer orders.
- Monitor and analyze order fulfillment metrics such as On-Time-In-Full (OTIF) performance, proactively identifying and resolving potential delays.
- Coordinate with supply planners and procurement teams to maintain optimal inventory levels, avoiding stockouts or excess inventory across distribution channels.
- Conduct regular inventory analysis to support demand forecasting, production planning, and cost optimization initiatives.
- Act as the main point of contact for assigned customer accounts, handling queries related to delivery timelines, order status, and supply chain disruptions.
- Participate in customer business reviews and forecasting meetings, contributing to improved service levels, demand accuracy, and supply alignment.
- Liaise with third-party logistics providers and internal transport teams to coordinate shipping schedules in line with customer delivery windows and compliance requirements.
- Support the development and implementation of logistics plans that minimize transportation costs while maintaining high service standards.
- Track and report key performance indicators (KPIs) including forecast accuracy, inventory turnover, delivery performance, and customer satisfaction levels.
- Identify and implement process improvements within the order-to-delivery cycle to drive efficiency, reduce lead times, and enhance customer experience.
- Ensure compliance with company policies and regulatory requirements in all aspects of order management, inventory planning, and logistics operations.
What You will Have…
- Previous experience working in a similar role/in FMCG is preferable.
- Third level qualification in business/supply chain discipline highly desirable.
- Highly presentable, outgoing personality with excellent interpersonal skills.
- Excellent communication and IT skills especially MS Excel.
- Excellent organisational and time management skills.
- Flexibility and willingness to work outside your area of responsibility when required.
- Complete fluency in English, both written and spoken, is essential.
Who You are…
- Results Driven with a collaborative style and positive attitude.
- Treats colleagues and customer with respect and is always honest in all interactions.
- Demonstrate agility by being flexible and open to change.
- Idea generator who likes to solve problems creatively.
- Willing and interested to learn the business to resolve queries efficiently and thoroughly.
- A quick thinker, with a strong can-do attitude and an ability to handle pressure.
- Ability to clearly explain work being performed to relevant stakeholders.
- Contribute to overall team performance, including support and assistance to other team members.
- Focused with ability to drive personal, team and business growth and maximise opportunities with customers.
How We Look After You…
At Valeo Foods Ireland we look after our employees with an impressive total rewards package on top of your basic salary. As well as working in a dynamic and exciting environment you will also receive:
- Valeo Foods DC Pension scheme with 6% employer contribution and 5% employee contribution;
- Eligible to participate in the Company's performance related bonus scheme;
- Employee Healthcare discount;
- Discounted Staff Shop;
- Maternity and Paternity leave packages;
- Employee Assistance Programme (EAP);
- Cycle to Work and Travel Pass tax saver Scheme;
- Specsavers Contribution;
NO AGENCIES Valeo Foods Ireland does not accept unsolicited CVs from 3rd party recruitment agencies without a written agreement in place for placements.
What you'll do
- The Customer Planner will collaborate with cross-functional teams to ensure seamless execution of customer orders and monitor order fulfillment metrics. They will act as the main point of contact for assigned customer accounts and support the development of logistics plans.
About Valeo Foods
At Valeo Foods UK, we're the creative force behind an array of beloved brands spanning indulgence, innovation, and tradition. From the iconic crunch of Kettle Crisps to the pure sweetness of Rowse Honey, and the rich heritage of Matthew Walker puddings, our portfolio reflects our commitment to quality and diversity.
But that's not all – our family of brands extends further, encompassing an exciting array of products and experiences. Whether it's the Wild West flavours of New World Foods, the nostalgic joy of Barratt sweets, or the timeless appeal of Metcalfe Popcorn, each brand carries its own unique story, flavour, and charm. Join us on a journey where passion meets flavour, crafting experiences that bring people together and delight taste buds.
Ready to join Valeo Foods?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Planner do at Valeo Foods?
As a Customer Planner at Valeo Foods, you will: the Customer Planner will collaborate with cross-functional teams to ensure seamless execution of customer orders and monitor order fulfillment metrics. They will act as the main point of contact for assigned customer accounts and support the development of logistics plans..
Is the Customer Planner position at Valeo Foods remote?
The Customer Planner position at Valeo Foods is based in Dublin, Leinster, Ireland. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Planner position at Valeo Foods?
You can apply for the Customer Planner position at Valeo Foodsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.