IT Operations Analyst
contract•Ontario
About this role
Role: Contractual
Contract Period: 6 MonthsWork Model: Work from office(5 days)
Travel: Required to travel every 3 months to the other office and the expenses pertaining will be reimbursed.
Scope of position:
The IT Operations Analyst reports to the IT Operations Manager. Assist the local plant and other sites within the company in setting up, modifying, and maintaining endpoint devices through technical support. Including but not limited to support for all PCs, Macs, mobile phones, and various printers. Keep track of IT support request queue and aim to have a first-call resolution. Lead, assist, or be a member of IT projects as assigned, which could include Active Directory, ERP, and local plant projects.
Responsibilities:
· Manage IT Support for the local plant and offer remote support for other sites
· Maintenance and installation of PC/MAC desktops and laptops, plus printer support
· Maintenance and installation of approved desktop/laptop software and other peripherals
· Collaborates with global leaders and teams to follow corporate standards across all levels of plant infrastructure
· Ensure implementation of global practices and standards
· Perform on-site installation of equipment based on requests. Provide on-site as well as phone support based on business requests
· Work within Active Directory modifying and creating user accounts
· Troubleshoots IT hardware, software, and basic network issues at various sites
· Configure and deploy IT hardware equipment such as printers, PCs, phones, and scan guns
· Communicates to plant management vendor onsite visits, service outages, and planned hardware/software deployments
· Attends scheduled staff meetings with Support and IT teams
· Follow and maintain hardware and software standards
· Utilize monitoring systems for potential or realized outages. Resolving or reporting as necessary
· Ability to be on call in a rotation to resolve off-hour support situations requiring immediate attention
· Adhere to ticket monitoring system and strive for a first call resolution
Qualifications:
· Experience in managing Windows computers, including software installation and resolution of issues
· Self-motivated and capable of working with minimal supervision/direction
· Experience configuring/troubleshooting issues and deploying IT hardware such as printers, PCs, and scan guns
· Experience working independently as well as in a team setting
· Basic understanding of networks and administration with knowledge of TCP/IP, DHCP, and DNS
· Strong analytical skills
· Effective communication and collaboration skills
What you'll do
- The IT Operations Analyst will manage IT support for the local plant and provide remote support for other sites. Responsibilities include maintaining and installing endpoint devices, troubleshooting IT issues, and collaborating with global teams to ensure adherence to corporate standards.
About Valenta AI
According to a recent global survey conducted by McKinsey & Company, revenue increases as a result of adopting Digital Business Process Automation, or AI as it's commonly known, can exceed 10%.
Additionally, costs can potentially be decreased by more than 20% in some cases by implementing Digital Business Process Automation.
Any rules-based process in areas such as Marketing and Sales, Strategy and Corporate Finance, Supply Chain Management, Manufacturing, Risk, Product and Service Development, Service Operations, and HR can all be optimized by the adoption of Business Process Automation (BPA).
Valenta's Managing Partners are world leaders in BPA design and implementation for medium sized businesses.
With offices in 17 countries and over 400 staff and partners worldwide, we are ideally placed to help your business.
We provide customized solutions in Process Consulting, Digital Transformation, Staff Augmentation, Digital Marketing, and Learning.
All our services are designed to assist your business to improve competence and performance, while reducing costs.
Businesses operating in fiercely competitive markets require a competitive advantage, and Valenta provides you with this through our vast knowledge and quickly accessible resources.
We have a diverse understanding of business practices across regions. With our experience and global presence, Valenta prides itself on the ability to understand in detail, the process dynamics of each business, and we will put together a specific solution that meets your growth objectives.
Speak to our expert team at (606) 225-8509 or visit valenta.io to see how we can help your business thrive.
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Frequently Asked Questions
What does a IT Operations Analyst do at Valenta AI?
As a IT Operations Analyst at Valenta AI, you will: the IT Operations Analyst will manage IT support for the local plant and provide remote support for other sites. Responsibilities include maintaining and installing endpoint devices, troubleshooting IT issues, and collaborating with global teams to ensure adherence to corporate standards..
Is the IT Operations Analyst position at Valenta AI remote?
The IT Operations Analyst position at Valenta AI is based in Ontario, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the IT Operations Analyst position at Valenta AI?
You can apply for the IT Operations Analyst position at Valenta AIdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.