AR Specialist
contract•Manila
About this role
This is a remote position.
Duration - 6 Month Contractual
Shift - US EST shift
Job Summary:
The Accounts Receivable Collections Specialist is responsible for managing customer accounts, following up on overdue balances, and ensuring timely payment according to agreed payment terms. This role focuses on outbound collections, customer communication, and accurate documentation of collection activity. The position supports the AR team by helping reduce past-due balances and maintain healthy customer accounts.
Key Responsibilities
- Collections & Customer Follow-Up
- Contact customers via email and phone to collect overdue invoices
- Follow established collection schedules and escalation timelines
- Communicate professionally and clearly with customers regarding payment status
- Request payment dates and confirm commitments to pay
- Escalate unresolved or high-risk accounts to the AR Manager
- Account Management
- Review assigned customer accounts daily
- Monitor aging reports and prioritize past-due balances
- Ensure payments are applied correctly or flagged for review
- Identify recurring payment issues and trends
- Documentation & Reporting
- Accurately document all collection activity in the system
- Maintain clear notes on customer conversations, disputes, and payment promises
- Update account statuses based on customer responses
- Provide regular status updates to the AR Manager
- Dispute & Issue Support
- Identify disputed invoices and route them to the appropriate internal team
- Follow up on open disputes to ensure timely resolution
- Assist with statement reviews and account reconciliations as needed
- Process Adherence
- Follow all AR policies, procedures, and internal controls
- Meet daily, weekly, and monthly collection targets
- Maintain confidentiality and data accuracy at all times
Requirements
Required Qualifications
- 1–3 years of Accounts Receivable or Collections experience
- Strong written and verbal English communication skills
- Experience working with aging reports and customer balances
- Comfortable making outbound calls and sending follow-up emails
- Strong attention to detail and organization
- Ability to follow defined processes and deadlines
- Preferred Qualifications
- Experience supporting U.S.-based customers
- Experience working remotely or with offshore teams
- Familiarity with ERP or accounting systems (SAP, NetSuite, Oracle, or similar)
- Basic Excel skills (filters, sorting, simple formulas)
- Performance Expectations
- Meet or exceed assigned collection goals
- Maintain accurate and timely documentation
- Demonstrate professionalism in all customer interactions
- Escalate issues promptly and appropriately
- Consistently follow AR procedures and timelines
- Key Skills
- Professional communication
- Time management
- Customer service mindset
- Problem identification
- Attention to detail
What you'll do
- The Accounts Receivable Collections Specialist is responsible for managing customer accounts and following up on overdue balances. This role focuses on outbound collections, customer communication, and accurate documentation of collection activity.
About Valenta AI
According to a recent global survey conducted by McKinsey & Company, revenue increases as a result of adopting Digital Business Process Automation, or AI as it's commonly known, can exceed 10%.
Additionally, costs can potentially be decreased by more than 20% in some cases by implementing Digital Business Process Automation.
Any rules-based process in areas such as Marketing and Sales, Strategy and Corporate Finance, Supply Chain Management, Manufacturing, Risk, Product and Service Development, Service Operations, and HR can all be optimized by the adoption of Business Process Automation (BPA).
Valenta's Managing Partners are world leaders in BPA design and implementation for medium sized businesses.
With offices in 17 countries and over 400 staff and partners worldwide, we are ideally placed to help your business.
We provide customized solutions in Process Consulting, Digital Transformation, Staff Augmentation, Digital Marketing, and Learning.
All our services are designed to assist your business to improve competence and performance, while reducing costs.
Businesses operating in fiercely competitive markets require a competitive advantage, and Valenta provides you with this through our vast knowledge and quickly accessible resources.
We have a diverse understanding of business practices across regions. With our experience and global presence, Valenta prides itself on the ability to understand in detail, the process dynamics of each business, and we will put together a specific solution that meets your growth objectives.
Speak to our expert team at (606) 225-8509 or visit valenta.io to see how we can help your business thrive.
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Frequently Asked Questions
What does a AR Specialist do at Valenta AI?
As a AR Specialist at Valenta AI, you will: the Accounts Receivable Collections Specialist is responsible for managing customer accounts and following up on overdue balances. This role focuses on outbound collections, customer communication, and accurate documentation of collection activity..
Is the AR Specialist position at Valenta AI remote?
The AR Specialist position at Valenta AI is based in Manila, Metro Manila, Philippines. Contact the company through Clera for specific work arrangement details.
How do I apply for the AR Specialist position at Valenta AI?
You can apply for the AR Specialist position at Valenta AIdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.