Director, Base Experience – Australia

Location: Perisher
Employment Type: Permanent - Full Time 
Closing Date: 22nd February 2026

Shape the First and Last Moments of the Guest Experience

This is a rare opportunity to shape how guests arrive, move through and depart Perisher each day – Australia’s largest alpine resort.

As Director, Base Experience, you will lead the teams responsible for Skitube, Transport, Fleet Maintenance and Building Maintenance – functions that collectively set the tone for every guest’s experience on the mountain.

Reporting to the VP & GM – Perisher, you’ll be one of the most senior leaders in the Australian business, with genuine autonomy to set direction, challenge convention and deliver impact at scale.

Your mandate is clear: elevate the arrival and departure experience, deliver safe and reliable operations, achieve strong financial outcomes, and lead high-performing teams through complex, highly regulated seasonal environments.

What You’ll Lead

• A peak workforce of up to 125 team members, supported by experienced technical and operational leaders
• End-to-end responsibility for arrival and departure experiences, including Skitube and resort transport
• Operational excellence across fleet and building maintenance
• Safety, risk and regulatory compliance across critical infrastructure and transport operations
• Financial performance across capital, operating and workforce budgets
• Operational readiness for Winter 2026, including asset strategies, systems uplift and leadership capability development

What You’ll Bring

• Senior leadership experience across resorts, tourism, transport, infrastructure or other highly regulated operating environments
• Proven ability to lead large, cross-functional teams through seasonal scale and complexity
• Strong judgement across safety, risk, compliance and operational decision-making
• Commercial acumen, with experience managing budgets, resources and competing priorities
• A leadership style that shifts teams from operationally focused to guest-experience-led, without compromising safety or reliability

Why Join VRA

• A unique senior leadership opportunity with high visibility and influence
• The chance to own one of Perisher’s key strategic priorities: redefining the base experience
• A values-driven culture with an uncompromising focus on safety, people and guest experience
• Competitive senior leadership package, including base, super and incentive plan
• Relocation support and access to broader career pathways within the Vail Resorts network
• Exceptional lifestyle benefits and connection to a passionate alpine community

Next Steps

Ready to take the next step in your career? Apply now via our Career Center. 

For further details, review the Job Description - Director, Base Experience or for a confidential discussion contact Kylie Spicer at [email protected] 

If you’re a senior operational leader motivated by scale, seasonality and the challenge of shaping unforgettable guest experiences, we’d love to hear from you!