About this role
Work Schedule:
Full-time, 100% FTE, day shift. Hours are primarily between Monday – Friday 8:00 a.m. – 4:00 p.m, no weekends required. You will work within the Emergency Departments at University Hospital and East Madison Hospital in Madison, WI. Hours may vary based on the operational needs of the department.
Be part of something remarkable
Advance your career at our academic medical center and Level 1 Trauma Center!
We are seeking an Emergency Department Coordinator Supervisor to:
- Provide oversight of the day-to-day operations of the emergency department coordinators (EDCs) in the Emergency Department (ED) at both University Hospital and East Madison Hospital.
- Develop staffing calendars and assure staffing needs are met. Implement alternative staffing patterns as needs arise to coordinate a 24/7 staff schedule.
- Interview and make hiring decisions to maintain adequate staffing in the department.
- Connect with new staff throughout the onboarding process to assess progress, provide and receive feedback, and determine individual needs and a plan to address. Continue meeting with staff on a recurring basis to provide timely performance feedback and coaching.
- Conduct team meetings to apprise staff of changes and to address broader-based program area issues and initiatives.
- Serve on call for off-hours staffing issues, escalations, and staff questions.
- Development and Implementation of Policies and Procedures
- Ensure that patient experience and service standards are met.
- Gather, monitor, and analyze departmental and program-specific financial, productivity, and quality of service statistics.
- Work collaboratively with UW Health counterparts, Patient Financial Services, Admissions, and other departments on issues relating to patient flow.
At UW Health, you will have:
- An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
- Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
- Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
- Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
- The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.
- Associate's Degree in Business, Healthcare Administration, or related field Required or
- Relevant experience or progress towards a Bachelor’s degree may be considered in lieu of a degree Required
- Bachelor's Degree in a Business, Healthcare Administration, or related major Preferred
- 3 years of experience in a healthcare setting or at least one (1) year of related experience in a leadership role Required
- 3 years of leadership experience in healthcare operations for a large, complex health care environment, including experience in an academic medical center Preferred
- Clinical applications certification(s) or equivalent (i.e. Epic ASAP) Preferred
University Hospital in Madison is a Magnet®-designated facility that’s ranked Wisconsin’s #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.
American Family Children’s Hospital in Madison, Wisconsin—also a Magnet®-designated facility—provides specialized care in a healing environment designed especially for pediatric patients and their families. American Family Children’s Hospital is a comprehensive pediatric medical and surgical center, with nationally recognized pediatric specialists in a wide range of fields. It is also home to our Level One Pediatric Trauma Center and Level IV NICU, which cares for the tiniest patients throughout Wisconsin and beyond.
East Madison Hospital – is UW Health’s newest hospital and one of the most advanced hospitals and wellness centers in the country. Here, health care is seen as a holistic endeavor where our mission is to not only diagnose and treat you when you’re sick, but also to partner with you in health and wellness.
Other facts
About UW Health
University of Wisconsin Hospital and Clinics is a 471-bed facility that ranks among the finest academic medical centers in the United States. Frequently cited in publications listing the nation's best health care providers, UW Hospital and Clinics is recognized as a national leader in fields such as cancer treatment, pediatrics, ophthalmology, surgical specialties and organ transplantation.
What you'll do
- The Supervisor, Emergency Department Coordinator will oversee the daily operations of emergency department coordinators and ensure staffing needs are met. They will also conduct team meetings and serve on call for staffing issues.
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