As an experienced Registered Nurse, the RN Transfer Coordinator is responsible for the intake and logistics of facilitating outside hospital patient transfer requests for all clinical divisions and acuities. Tasks include: identification and triage of calls to appropriate service lines, communication with accepting physicians, coordination with UVA’s Medical Transport Network dispatch team (MEDCOM), coordination with UVA Bed Center, and serving as the primary liaison between referring facilities, UVA physicians, nursing, and ancillary staff, in order to facilitate safe and efficient patient transfer. Coordinator is responsible for communicating with various internal and external customer involved with patient transfers and medical center operations, and initiate appropriate escalate for services if needed. Coordinator will use clinical experience and knowledge to gather the appropriate clinical information needed to provide patient clinical presentations and updates to UVA physician teams, and will escalate any identified concerns for patient condition changes to the appropriate teams, based on the information provided by the referring facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.) Serves as front-line liaison between outside referring facility customers and the UVA Health System for all non-intensive care and acute care level patients

2.) Understands and properly uses all communication equipment, programs, and technology

3.) Maintains a positive and professional work environment

4.) Identifies potential areas for improved operations and care

5.) Performs telephonic patient triage and processes requests for assistance with acute patient transfers and/or admissions of patients from medical facilities

6.) Demonstrates the knowledge and skills to secure relevant patient care data and identify key patient issues; understanding the relationship between assessments, interventions, and patient responses; skilled in documentation, assessments and cognitive interventions.

7.) Provides medical interpretation of diagnoses and specialized patient care needs, recognizing critical and emergent situations, and connecting the referring physician with the appropriate UVA physician/service

8.) Provides clinical insights and overall level of care information to physicians

9.) Provides health care access through the accurate gathering of demographic, sponsorship or guardian data, as well as insurance, financial and statistical information from a variety of sources

10.) Demonstrates the ability to triage and prioritize patient information and communicate an accurate clinical presentation of the patient for accepting physicians

11.) Identifies health needs based on assessment and utilization of guidelines. Facilitates appropriate disposition based on assessment, triage guideline parameters and clinical judgment

12.) In addition to the above job responsibilities, other duties may be assigned

ORGANIZATIONAL DUTIES: 

1.)  Communicates appropriately using good interpersonal skills.

• Positive, professional demeanor is projected through verbal and non-verbal communications.
• Information for patients and staff is delivered in a manner that is supportive, timely and understandable.
• Interpersonal conflicts are resolved using appropriate methods and organizational resources, including but not limited to Employee Relations Services and Faculty Employee Assistance Program.
• Diverse perspectives are acknowledged; language and behaviors are modeled that build inclusiveness in the work environment.
• Ideas and suggestions are clearly communicated.
• Clarification of communication is requested when appropriate.

2.)   Serves, manages and supports internal and external customers.

• Privacy is maintained at all times for patient and employee information.
• Actions are initiated to meet or exceed customer/co-workers expectations in delivering service by implementing the I Make the Difference philosophy (Ownership begins with me; Greet customers by making eye contact and smiling; Provide positive, professional and prompt responses, e.g. helping visitors find their way; Close every interaction with – Is there anything else I can do for you?).
• Appropriate resources throughout the Organization are used consistently to meet customer needs.
• Relationships with staff in other work areas are fostered to meet internal and external customer needs.
• Positive working relationships with peers, management and customers are maintained at all times.
• Organizational Mission and Values of Accountability, Stewardship, Professionalism, Integrity, Respect and Excellence are evident in behaviors.

3. Participates in performance improvement activities.

• Participation in Performance Improvement activities and initiatives is on-going.
• Initiative is demonstrated to proactively diagnose and resolve problems.
• Change is met with positive, supportive behavior.

4. Participates as a team member and is accountable for own work responsibilities.

• Time off is scheduled to avoid disrupting workflow.
• Help is offered to others to solve problems and complete tasks to facilitate communication and positive team dynamics.
• Productive work habits are consistently displayed.
• Accountability for actions and decisions is demonstrated in daily work.
• Feedback is solicited and accepted in a positive manner.
• Constructive input is offered to support the work unit.

MINIMUM REQUIREMENTS:

• Education: Graduate of an accredited nursing program required. Bachelor’s of Science in. Nursing Degree is preferred required within 5 years of hire date for all new hires.

  Experience: 3 years relevant experience.

  Licensure: Licensed to Practice as a Registered Nurse in the Commonwealth of. Virginia required. Valid Virginia Driver’s License (VADL) may be required

PHYSICAL DEMANDS

Job requires standing for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, and repetitive); Repetitive motion: computer keyboard.  Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 50 - 100lbs.  May be exposed to noise, radiation, radioactive materials, blood/body fluids and infectious disease

EXPECTATION FOR ALL EMPLOYEES:

To provide excellence and innovation in the care of patients, the training of health professionals and the creation and sharing of health knowledge. This institution exists to serve others, and does so through the expression of our core values:

Accountability            

Acknowledging and assuming responsibility for where we have succeeded and failed in terms of our actions, decisions, policies and results

Stewardship               

Responsibly and carefully managing our resources and commitment to continual improvement and learning while acknowledging shortcomings or problems in our quest

Professionalism         

Approaching all that we do, in a collaborative way, to deliver excellent care through the lens of helpfulness, positivity, kindness and competency

Integrity                      

Being honest, open and fair through our behaviors, attitude and treatment of  others

Respect                      

Being mindful of building a diverse and inclusive environment while showing compassion for everyone through our caring and intentional ways

Excellence                  

Conducting ourselves in a manner that surpasses ordinary standards through our preparation, collaboration and proactivity in all that we do

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA’s commitment to non-discrimination and equal opportunity employment.