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Customer Service Representative - Phone and Chat - Montebello, NY
full-time•Village of Suffern
About this role
<p style="margin-bottom:0in;line-height:normal;">We’re <strong>iPostal1</strong> and we’re in growth mode!</p><p style="margin-bottom:0in;line-height:normal;"><br></p><p style="margin-bottom:0in;line-height:normal;">This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Montebello, NY location.</p><p style="margin-bottom:0in;line-height:normal;"><br></p><p style="margin-bottom:0in;line-height:normal;">To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!</p><div><br></div><div>*<strong>Please note this is an in-office role. Remote work is not available. <strong>There will be a two-week, paid training which starts on Day 1.</strong></strong></div><p style="margin-bottom:0in;line-height:normal;"><br></p><p style="margin-bottom:0in;line-height:normal;"><strong><u>Responsibilities:</u></strong></p><p style="margin-bottom:0in;line-height:normal;"><br></p><p style="margin-left:48px;"><span style="color: rgb(0, 0, 0);">Answer inbound calls from customers in a prompt and professional manner</span></p><p style="margin-left:48px;"><span style="color: rgb(0, 0, 0);">Identify the type of assistance needed</span></p><p style="margin-left:48px;"><span style="color: rgb(0, 0, 0);">Ascertain level of assistance needed to resolve inquiry and escalate when appropriate</span></p><p style="margin-left:48px;"><span style="color: rgb(0, 0, 0);">Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients</span></p><p style="margin-left:48px;"><span style="color: rgb(0, 0, 0);">Manage customer expectations</span></p><p style="margin-left:48px;"><span style="color: rgb(0, 0, 0);">Actively engage customers in on-line chat context</span></p><p style="margin-left:48px;"><span style="color: rgb(0, 0, 0);">Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting</span></p><p style="margin-bottom:0in;line-height:normal;"><br></p><p style="margin-bottom:0in;line-height:normal;"><strong><u>Requirements</u></strong>:</p><p style="margin-left:48px;">Active listening skills</p><p style="margin-left:48px;">Results oriented</p><p style="margin-left:48px;">Strong work ethic</p><p style="margin-left:48px;">Excellent verbal and written communication skills</p><p style="margin-left:48px;">Previous experience in a customer service-oriented role</p><p style="margin-bottom:0in;line-height:normal;"><br></p><p style="margin-bottom:0in;line-height:normal;">iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.</p>
What you'll do
- The Customer Service Representative will answer inbound calls and assist customers in a professional manner. They will also engage with customers through online chat and manage customer expectations.
About USZoom LLC
iPostal1 is the leading digital mailbox service offering customers a real street address in any of our more than 4,000 mailbox locations internationally for receipt of their postal mail, packages and more. Plans start at $9.99/month at most locations. Customers can view and manage their mail anytime from anywhere online of with our app. Additionally, small business customers can add phone forwarding, voicemail, and fax to any iPostal1 street address to create a virtual office and expand their company's presence into new locations.
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Frequently Asked Questions
What does a Customer Service Representative - Phone and Chat - Montebello, NY do at USZoom LLC?
As a Customer Service Representative - Phone and Chat - Montebello, NY at USZoom LLC, you will: the Customer Service Representative will answer inbound calls and assist customers in a professional manner. They will also engage with customers through online chat and manage customer expectations..
Is the Customer Service Representative - Phone and Chat - Montebello, NY position at USZoom LLC remote?
The Customer Service Representative - Phone and Chat - Montebello, NY position at USZoom LLC is based in Village of Suffern, New York, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative - Phone and Chat - Montebello, NY position at USZoom LLC?
You can apply for the Customer Service Representative - Phone and Chat - Montebello, NY position at USZoom LLCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.