Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a Risk and Compliance Lead - Risk and Compliance Training to spearhead our learning and development initiatives within the risk and compliance domain. This pivotal role requires a candidate with extensive experience (8+ years) in risk management and regulatory compliance, coupled with a deep passion for developing and implementing impactful learning programs. The ideal candidate will excel at conducting comprehensive Training Needs Assessments (TNAs) and providing effective challenge for the development of efficient and effective Compliance and Risk Training Plans, and L&D program strategies. A core function of this role involves skillfully translating complex internal policies and regulatory requirements into clear, actionable program guidance to support course owners and leadership as they develop practical training materials, ensuring our teams are well-equipped to navigate the evolving compliance landscape.

In this position, you will be a key player in fostering a culture of strong risk awareness and continuous learning across the organization. You will engage extensively with various partners and cross-functional teams, employing your project management skills to ensure successful delivery of training initiatives. Your ability to analyze diverse audience needs, develop tailored communication strategies, and own the distribution of information and reporting to leadership will be crucial. Furthermore, you will bring in-depth knowledge of operational risk processes, proficiency in data analysis to measure program efficiency and provide strategic insights, and a strong dedication to driving continuous process improvement. This role is central to enhancing both operational efficiency and compliance through effective, engaging, and targeted training and development.

 We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC

Relocation assistance is not available for this position.

What you'll do:

• Routinely communicates results of risk assessments to governance committees, business process owners and various levels of leadership and influences decision making.
• Develops processes and procedures for successful implementation of new risk policies, practices, appetites, and solutions to ensure multidisciplinary understanding and management of risks according to industry standard process.
• Identifies and seeks key partners across the enterprise to support the identification, assessment, aggregation and the overall management of risks and controls.
• Crafts key communications related to risk and compliance insights to be delivered to executives and board members.
• Implements compliance risk management activities in accordance with enterprise compliance standards.
• Maintains and expands knowledge of the competitive/regulatory landscape and the company's key challenges. Stays ahead of the competitive/regulatory landscape and shares knowledge w/team members.
• Coordinates and responds to regulatory requirements and requests and ensures the execution of examinations.
• Applies knowledge to use or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.
• Leads, assembles, and facilitates cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events.
• Serves as the point of contact for senior risk leadership on projects and special management requests that often impact the enterprise or core operating area.
• Formulates and reviews stress test plans for a line of business or the enterprise.

What you have:

• Bachelor’s degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 or more years experience in risk, compliance, legal or audit within the financial services or insurance industry or specialized technical fields directly related to the role.
• Risk and compliance management experience in a complex institution and/or highly matrixed environment.
• Knowledge of compliance laws, regulations, and regulatory expectations.
• Demonstrated ability to apply knowledge of regulatory risk and compliance to consult and provide insights and guidance.
• Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.
• Experience leading and directing work with internal and external partners in a highly collaborative environment.
• Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include ability to effectively make data-driven decisions.
• Proactively identifies potential concerns and resolve issues.
• Proficiency with Microsoft Office products including Word, Excel, and PowerPoint.

What sets you apart:

• Extensive Risk and Compliance Experience: 8 or more years of dynamic experience in risk management and regulatory compliance, with a focus on developing and implementing successful learning and development (L&D) programs.
• Learning & Development Expertise: Ability to conduct comprehensive Training Needs Assessments (TNAs), lead Training Plan development and execution, and contribute to future L&D program strategies.
• Audience Analysis & Communication: Experience in analyzing diverse audience needs, developing tailored communication strategies, and owning distribution of information and reporting to various partners.
• Translating Requirements: Ability to translate complex internal policies and regulatory requirements into clear, and actionable guidance.
• Partner Engagement & Project Management: Partner engagement across multiple departments and experience in cross-functional project management, ensuring successful project delivery.
• Operational Risk Processes: In-depth knowledge of and experience with Specific Line of Business (SLOB) operational risk processes, including identification, assessment, mitigation, and monitoring.
• Data Analysis & Insights: Proficiency in data analysis to identify trends, measure program efficiency, and provide data-driven insights for strategic decision-making.
• Process Improvement: A strong dedication to continuous process improvement, with the ability to identify inefficiencies and implement solutions to improve operational efficiency and compliance.

Compensation range: The salary range for this position is: $143,320 - $273,920.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.