About this role
Founded in 1957, Raymond Building Supply supplies specialty building materials to customers across southwest Florida, operating multiple locations in the state, including custom millwork, wall panel and truss manufacturing facilities. Raymond's operations also include Jones Lumber, with locations in Boca Raton and Fort Pierce, and LouMac Distributors in Fort Myers.
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A Brief Overview
The Installation Service Coordinator works with the Installation and Service Technicians, vendors, and other staff members to coordinate schedules, maximize completions, and minimize days out to meet customer schedules. This person will provide exceptional customer service to deliver products and services on time and complete.
What you will do
Coordinate with Installation and Service Technicians, and/or vendors to maximize completions, minimize days out, and meet customers' schedules.
Report on the status of service to sales department and managers, this includes daily entering of previous days notes.
Coordinate with shop manager and shipping coordinator paperwork and manufacturing, staging or delivery of material for next day scheduled services.
Maintain database on service requests.
Maintain past due service part orders and invoice material as needed.
Coordinate with Buyers for the ordering of parts.
Arrange for outside service contractors as necessary to keep completions at reasonable levels.
Work with others, internally and externally, to deliver products and services on time and complete.
Work with other employees to identify and communicate barriers that keep us from achieving results.
May need to train another associate to backup this position during vacations and illness and other absences.
Submit, track and reconcile reimbursements from vendors for parts and labor on warrantable repairs.
Properly invoice and bill for chargeable / billable service. Assist Credit as needed to collect.
Create and update a procedure manual for the department.
Required For All Jobs
Perform other duties as assigned.
Comply with all policies and standards.
Adheres to Company’s commitment to workplace safety.
Education Qualifications
High School Diploma or GED required.
Experience Qualifications
1-3 years of office administration and/or millwork experience preferred.
Skills and Abilities
Ability to handle interpersonal conflict, strong verbal and written skills, and ability to pursue collections as needed to meet goals of company.
Confidentiality requirement - high
Computer literate in applicable software and hardware applications.
This position is deemed as a Safety Sensitive position.
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Raymond Building Supply, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.
Other facts
About US LBM
US LBM is a leading national distributor of building materials to construction professionals, including new homebuilders, commercial builders and remodelers. US LBM’s more than 450 locations across the country consist of lumber yards, distribution centers, kitchen and bath showrooms, hardware stores and truss manufacturing plants which distribute a comprehensive portfolio of specialty building products, such as windows, doors, millwork, wallboard, roofing, siding, decking, engineered components and cabinetry along with lumber and engineered wood products.
US LBM’s divisions serve multiple major metropolitan markets, including New York, Chicago, Philadelphia, Dallas-Fort Worth, Atlanta, Houston, Washington, DC, Boston and Phoenix, and operate under several local brand names, many of which are among the most well-known names in building materials distribution. US LBM’s brands include ALCO Doors, Arizona Building Supply, Arrow Building Center, Bailey Lumber & Supply, Barrons, Bellevue Builders Supply, Brand Vaughan Lumber, Breckenridge & Edwards Building Centers, Darby Doors, Deering Lumber, Desert Companies, East Haven & Ridgefield Building Supply, Evergreen Lumber, Forge Lumber, Foxworth-Galbraith Lumber, GBS Builders Supply, Gilcrest/Jewett Lumber, Higginbotham Brothers, Hines Building Supply, Jennings Builders Supply, Myers Building Product Specialists, Junior's Building Supplies, KI Lumber, Lampert Lumber, Lumber Specialties, Lyman Companies, Maner Builders Supply, Manning Building Supply, Massey Builders Supply, Myrtle Beach Building Supply, Meek’s, Mid-Cape Home Centers, Musselman Lumber, NexGen, Parker’s Building Supply, Poulin Lumber, Professional Builders Supply, RAKS Building Supply, Raymond Building Supply, Ridout Lumber, Shelly's Supply, Standard Lumber & Supply, Texas Building Supply, Universal Supply, Wisconsin Building Supply and Zeeland Lumber & Supply.
What you'll do
- The Installation Service Coordinator coordinates schedules with technicians and vendors to ensure timely service delivery. They also maintain service request databases and assist with invoicing and parts ordering.
Ready to join US LBM?
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