RN-Navigator

Description

Summary/Objective

Under the supervision of the Director of Nursing and Operations, the Nurse Navigator acts as a liaison between healthcare providers and patients by ensuring clear communication and coordination of care. This position works closely with physicians across multiple specialties to implement and manage patient care plans, educates patients about their illness and treatment options, triages incoming patient calls to appropriate processes, and serves as a patient advocate to support their needs throughout the care journey.

Essential Functions

•  Acting as a liaison between the providers and the patient
•  Works closely with physicians in various specialty areas
•  Coordinates patient’s care plan communication and program
•  Provide patient with education related to their illness and planned treatment
•  Triage patient calls to appropriate processes
•  Assumes the role of patient advocate
•  Making every effort to remain a flexible, cooperative and supportive member of the USDH office staff
•  Keeps all patient information, practice information, and staff information strictly confidential
•  Performs routine work under general administrative direction
•  Follow established procedure, referring all new or unusual questions/concerns to a manager
•  Acts as a patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patient’s physical or mental well-being, safety, or dignity
•  Demonstrates knowledge of OSHA, Code Blue, and Fire Safety measures.
•  Maintains knowledge of, and complies with, established policies and procedures.
•  Attends all required meetings
•  Requires advanced practice expertise to identify and implement improvement processes, and the ability to design, direct, and implement health care plans
•  Works compassionately, professionally, and courteously with patients, their families, physicians, and fellow USDH staff
•  Provide emotional support and counseling for patients related to the clinical situation
•  Works with a multidisciplinary team to develop and implement an up-to-date care plan
•  Communicates with all members of the healthcare team on behalf of the patient
•  Demonstrates ability to tactfully handle difficult situations, while maintaining a positive attitude
•  Use clinical protocols to refer patients to the appropriate specialist for diagnosis or treatment
•  Help patients and their families in obtaining referrals to a specific specialist
•  Work with designated physicians to develop and maintain hospital protocols
•  Directly involved with the development and enhancement processes with the aim to improve the clinical experience for referred patients or physicians
•  Communicates with referring physician’s offices as required by the patient and physician
•  Work with marketing and outreach departments to educate referring physician facilities on services
•  Demonstrates good judgment and reasoning when investigating and solving problems
•  Maintains detailed, thorough and accurate documentation of all phone conversations in patient’s record and have signed off by both physician and nurse practitioner, as applicable
•  The provider (physician/nurse practitioner/physician assistant) is then notified of medical problem (s) either in writing or by phone depending on urgency of problem (s). A response is then called to the patient with the provider’s instructions
•  Identifies an emergency situation and is able to effectively triage problems
•  Call, e-mail, or fax prescription refills or renewals to pharmacies as per provider orders
•  Directs the chart to the scheduling department for scheduling of outpatient procedures
•  Under supervision from providers, give results on pathologies, x-rays, and lab studies to patients either verbally, by mail, or Lab Call system
•  Consistently shows ability to recognize and deal with priorities
•  Should have good analytical and deduction skills

Competencies

•  Possesses the ability to deal tactfully and effectively with patient and their families, other employees, and physicians
•  Strong people skills
•  High level of telephone skills with good communication ability

Supervisory Responsibility

This role does not have supervisory responsibility.

Work Environment

This position operates in a gastroenterology physicians’ office

Physical Demands

•  Full range of body motion. Manual and finger dexterity and eye-hand coordination
•  Frequent mobility and/or sitting required for extended periods of time. Some bending, lifting, and stooping required
•  Normal color perception and corrected visual acuity
•  Involvement with management of information concerning physician, staff, hospital personnel, and patients. Occasional high stress work may require dealing with angry, demanding patients and/or personnel

Position Type/Expected Hours of Work

This is a full-time position, with an 8-hour shift Monday through Friday. No weekends are required.

Travel

None

Work Authorization/Security Clearance

Must be authorized to work in the US for any employer

AAP/EEO Statement

US Digestive Health is an Equal Opportunity Employer. USDH does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities vary dependent on job location.

Requirements

•  Registered Nurse and/or Licensed Practical Nurse in the state of Pennsylvania with a minimum of 5 years nursing experience
•  Should have at least 2 to 3 years of experience in nursing , as a health or patient educator, or a pharmaceutical representative
•  For special cases should have a Master’s degree in nursing or public health with minimum of 2 years work experience