About this role
Join URUS as an ERP Application Analyst and make a direct impact by helping end users feel supported, confident, and successful in the systems they rely on every day! If you’re customer-focused, enjoy solving problems, and love empowering others through clear communication and training, this is a great opportunity to shine.
The ERP Application Analyst provides front-line support for URUS’ ERP (JDEdwards) and CRM, ensuring issues are resolved quickly and end users are empowered to use systems effectively. This role is responsible for incident management, request fulfillment, and end-user education, working closely with the Manager of ERP Support and senior team members. The ERP Application Analyst assists with system configuration within established guidelines and contributes to the creation and maintenance of user documentation and training materials.
Responsibilities
Incident & Request Management
- Serve as Level 1 support for ERP and business application incidents and service requests.
- Troubleshoot and resolve system issues, escalating to senior analysts or IT as necessary.
- Ensure all tickets are tracked, updated, and resolved in accordance with service standards.
Configuration & Support
- Perform application configuration and setup in line with approved SOPs and guidance from senior analysts.
- Support business process adherence by ensuring correct application usage.
End-User Education & Communication
- Develop and publish end-user training materials, job aids, and communications to support application adoption.
- Provide user training and guidance on system functionality and best practices.
- Communicate known issues and resolutions clearly and effectively to stakeholders.
Process Improvement & Documentation
- Maintain and update SOPs and knowledge base articles as processes evolve.
- Identify recurring issues and recommend improvements to system configuration or training content.
Collaboration
- Work closely with senior analysts and the support team to ensure smooth handoffs and consistent user experiences.
- Participate in team meetings and knowledge-sharing sessions.
Qualifications
- 1–3 years of experience in ERP support or business application support (JDEdwards preferred) or related role.
- Strong problem-solving skills with a customer-service orientation.
- Ability to follow established processes and escalate issues appropriately.
- Excellent verbal and written communication skills for technical and non-technical audiences.
- Experience authoring user documentation and training materials.
- Familiarity with IT ticketing systems and incident management best practices.
As a holding company with cooperative and private ownership, URUS is a family of businesses at the heart of the dairy and beef industry – Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS. Each organization has its unique identity, products, and services. These companies work globally to provide cutting-edge dairy and beef genetics, customized reproductive services to maximize conceptions, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential. URUS has 9 brands in 17 retail countries and employs nearly 2,800 people globally.
Other facts
About URUS Group
AgSource is a broad-based agricultural service cooperative specializing in laboratory testing and the generation of value-added management information. AgSource began as a dairy records cooperative in 1959 to provide computer management information from Dairy Herd Improvement (DHI) testing. The cooperative has since grown to encompass all aspects of dairy information management service and has diversified its testing services to meet the broader needs of the agricultural industry.
AgSource Dairy is the only full-service dairy management information provider in the country, conducting research and development, field data collection, laboratory analysis and diagnostics, meter service and outreach and education, resulting in high quality decision tools for dairy producers. We continue to provide for the changing needs of our members with advanced management reports, such as the Transition Cow Index® and KetoMonitor® and popular programs like AgSourceDM™ and MyAgSource® .
AgSource Laboratories has become a leader in agricultural and environmental laboratory analysis and information management services and has become one of the largest soil testing organizations in the country. Some would be content to remain as we are today, but AgSource is unwilling to settle in the pursuit of excellence. In cooperation with our partners, AgSource strives to increase research and development of improved management decision tools, working together for the overall benefit of our members and customers and the agriculture industry as a whole.
What you'll do
- The ERP Application Analyst provides front-line support for ERP and CRM systems, ensuring quick resolution of issues and effective user empowerment. Responsibilities include incident management, application configuration, and end-user education.
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