Patient Access Representative - O'Fallon, MO

Description

Are you ready to join the highest-rated healthcare team in the greater St. Louis area? Do you want to work in an environment that will improve your skills and medical knowledge? At Total Access, we are changing how healthcare is delivered.

Company Overview:

Total Access Urgent Care (TAUC) has been proudly providing top-ranked patient care for St. Louis communities since 2008. TAUC (pronounced "talk") began with the belief that patients should have access to fast, friendly, and affordable care. We have state-of-the-art onsite digital X-ray, CT scan, EKG, and common laboratory assays. Our services include IV hydration and medication administration, laceration suturing, reduction and splinting minor fractures and dislocations, and abscess drainage. We strive to show the world how healthcare can be delivered.

As a Patient Access Representative at TAUC you play a key role in shaping each patient’s experience from start to finish. Responsibilities include:

• First Impression: Greet patients with a warm, friendly, and professional demeanor, ensuring they feel welcome and cared for from the start
• Efficient Check-In: Guide patients through the initial intake process with clarity and patience
• Last Impression: Thank patients, leaving them with a sense of confidence and satisfaction
• Compassionate Presence: Be responsive, calm under pressure, and empathetic to patient concerns, ensuring each interaction supports our mission of providing fast, friendly and affordable care

Perks of becoming a TAUC Team Member:

• Competitive Pay: Starting at $17–$18/hour, based on experience
• Flexible Schedule: Full-time, 3 days per week (8 AM–8 PM shifts); alternating weekends/holidays. Can have certain weekday(s) off for classes, family, etc.
• Local Locations: Work most shifts at the closest 10 TAUC locations to you
• Clear growth path with performance-based raises and promotions

Benefits

• Health Insurance: Medical, dental, vision, life, and short-term
• 401(k) Retirement Plan: With employer match
• Paid Time Off (PTO)
• Free Urgent Care: For you, your spouse, and children at all TAUC locations (for those carrying company sponsored or other health insurance)
• Employee Assistance Program (EAP): Includes free counseling, legal, and financial resources
• Discounts:
  • Amazon Prime reimbursement or Sam’s, Costco, or BJs base membership
  • Online ticket deals and more
• Associate Recognition Program: Patients and teammates can recognize you publicly for the important work you do. You can earn gift cards for providing excellent patient care.

A Day in the Role:

No two days are exactly the same, but here’s what you can expect:

• Welcome and check in 30–60 patients per day in a high volume, fast-paced clinic setting
• Input patient information accurately into our electronic medical records (EMR) system
• Verify patient insurance coverage using online tools and EMR systems
• Cleary explain co-pays, deductibles, and coverage questions in a friendly, easy-to-understand way
• Collect co-pays and explain visit costs with professionalism
• Handling sensitive or difficult conversations with tact and professionalism
• Answer incoming calls and assist with patient questions or follow-up
• Collaborate closely with clinical staff to ensure smooth patient flow
• Create a warm, helpful, and efficient front desk experience for every visitor

What You'll Gain:

• Valuable clinical exposure: Learn medical terminology, EMR systems, and insurance processes
• Skill-building: Develop customer service, problem-solving, and multitasking abilities
• Team culture: Work alongside a supportive team that celebrates success and values your contribution

Requirements

• High school diploma or equivalent
• Must be at least 18 years old
• Valid driver’s license and reliable transportation (you may “rove” between locations during a shift)
• Available to work 12-hour shifts (no overnights), with alternating weekends and holidays
• Comfortable working in a fast-paced, team-driven environment
• Strong communication and problem-solving skills, and customer service skills
• Commitment to our core values: Kindness, Impact, Teamwork, Efficiency, and Integrity

We’re proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees and patients.

Join the best team in healthcare. Apply today.