Experience Partner

There’s no Us without U. Care with Us, for Today and Tomorrow.

At Urban Utilities, our purpose is simple yet powerful – Enrich Quality of Life. With a $6 billion asset base and services spanning 1.5 million residents and more than 31,000 commercial customers across Southeast Queensland, we are committed to enhancing the liveability of our communities every day.

Your Opportunity

Our People and Capability team currently has an exciting opportunity for an Experience Partner to join the team for a 12-month fixed term.

The Experience Partner role is focused on working with our senior business leaders to drive high performance and deliver meaningful change through co-designing, planning and delivering experience programs and supporting the continued development of leaders and their teams to improve business performance outcomes.  Accountabilities include:

• In partnership with Executive Leaders and senior leaders, develop workforce and talent management plans and strategies for complex 24 x 7 operational environments.
• Develop collaborative relationships with senior leaders and their team by providing high-quality HR professional consulting services to support the delivery of business strategy and plans.
• Implement formal leadership coaching and team development frameworks for several business unit areas. Provide others throughout the organisation with informal coaching and mentoring.
• Build strong relationships with senior leaders and act as a coach and voice for their stakeholders
• Provide insights and awareness to senior business leaders using a wide range of data sources to support the planning and execution of targeted experience improvement programs.
• In partnership with Executive Leaders and senior leaders, develop workforce and talent management plans and strategies for complex 24 x 7 operational environments.
• Provide specialist advice on the interpretation and application of policies and procedures.
• Provide insights and awareness to senior business leaders using a wide range of data sources to support the planning and execution of targeted experience improvement programs.
• Manage workstreams or small projects within a transformational change program, ensuring integration with related projects
• Produce workstream or project plans, ensuring that all activities are identified, are appropriately organised to deliver project objectives, and comply with the organisation's project management framework.
• Deliver training courses or programs, engaging, advising, guiding learners and evaluating the achievement of intended learning outcomes.

About You

Are you looking for a role that connects people to purpose and enriches the quality of lives – everyday?  Do you enjoy inspiring people to make positive changes and get excited about developing sustainable solutions to improve business performance outcomes?

The Experience Partner role is ideal for anyone who has:

• The ability to inspire people to make positive changes and achieve more at work and personally
• A high-level emotional intelligence, and balances the need to be empathetic and having the courage to step in and have honest and tough conversations when necessary
• The passion for people and business and enjoys strategizing, business improvement and leadership in fast-paced and innovative organisation
• Excited about developing commercially sustainable solutions that values the voice of our employees and customers to improve business performance outcomes.
• Bachelor's degree in Business, Human Resources, Industrial Relations, or a similar relevant discipline is preferred but not mandatory.

Reporting to the Manager Partnering, you will apply your business and consulting skills to provide objective advice and expertise and play an important role in bringing the integrated Experience Group strategy to life.

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right human being for this role - it’s about so much more than ticking all the boxes!

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you.  Speaking of which, here’s just a sample of the benefits we offer our team:

• Generous Salary Packaging options, including novated leases
• Corporate discounts across Health insurance, technology and more
• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family 
• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!
• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

How to apply

Click on the ‘Apply” to complete your application.

Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent Team at [email protected]

👉 Ready to enrich quality of life? Apply now for this 12-month opportunity and help shape the future of leadership and learning at Urban Utilities.