Enterprise Program Change Manager

There’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like YOU. Come shape our future with us and make a real and lasting impact across our teams.

Your opportunity:

As the Enterprise Program Change Manager, you will lead the people-focused change approach for Urban Utilities’ Health, Safety and Wellbeing Improvement Program (HSWIP). You’ll work closely with senior leaders to design, influence and deliver a wide-ranging program of cultural, behavioural and operational change, ensuring new processes, systems and ways of working are effectively adopted and sustained across the organisation. This role is pivotal in building readiness, managing stakeholder engagement, shaping program-wide communications, embedding safe and consistent practices, and supporting successful transition into business-as-usual to realise long-term program benefits.

Please note that this role is fixed term until October 2027.

About you:

You are a strategic, influential and experienced change leader who thrives in complex environments and knows how to bring people along on the journey. You excel at building strong relationships, shaping compelling narratives, and tailoring change approaches to suit diverse stakeholders. With a deep understanding of organisational behaviour, you can identify readiness gaps, navigate resistance, and design interventions that create genuine adoption. You’re a trusted advisor, an exceptional communicator and a proactive problem solver who brings structure, clarity and confidence to large-scale transformation.

To be successful in this role, you will have:

• A bachelor’s degree or postgraduate qualification in Business, HR, Communications, Health & Safety, Engineering or related discipline.

• Accreditation in a contemporary change management methodology (PROSCI preferred).

• Extensive experience in enterprise level change management within large, complex program environments.

• Experience planning, designing and executing change strategies, engagement plans and communication frameworks.

• Strong capability in identifying and addressing change resistance and driving cultural and behavioural shifts.

• Proven stakeholder management skills, including working with senior executives and diverse internal/external groups.

• Strong organisational, analytical, problem solving and strategic thinking skills.

• Experience using data to inform change planning, sequencing and decision making.

• Experience in utilities, mining or similar industries (advantageous).

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right human being for this role - it’s about so much more than ticking all the boxes!

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you.  Speaking of which, here’s just a sample of the benefits we offer our team:

• Generous Salary Packaging options, including novated leases

• Corporate discounts across Health insurance, technology and more

• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family 

• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!

Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

Visit our website to learn more about us at www.urbanutilities.com.au

How to apply

Click on the ‘Apply” to complete your application.

Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our friendly Talent Team at [email protected]

Our Talent team & Hiring Managers kindly request that no unsolicited CVs are sent for this role.