Our Purpose is to change the way the world eats and to deliver on that purpose Our Goal is to be a great place to work where you can learn, grow, and develop both personally and professionally.

Hospitality Lead

Position Description

Department:     Operations

Reports To:     General Manager

Location:         Restaurant

Classification: Non-exempt

Pay Rate: $16.50 - $19.00 per hour PLUS average tips per hour of $3.71-4.14. 

Position Summary

The Hospitality Lead is an entry level leadership position for Team Members seeking to grow into a management position.  The Hospitality Lead is responsible for maintaining an uncompromising focus on delivering excellent Guest experiences on every shift and keeping our Promise of the Urban Plates Vibe.  

Essential Duties and Responsibilities:

• Partners with the General Manager to ensure excellent guest service.  Owns the Guest experience in the restaurant on each shift, by prioritizing and proactively addressing Guest needs.
• Leads the Team in executing all Urban Plates standards related to the “Yes” Campaign and GETT Model, food quality and presentation, as well as cleanliness and sanitation. 
• Ensures all Hospitality Team Members (Cashier, Greeter, Runner, GSA) meet Urban Plates’ standards for uniform compliance.
• Accountable for utilizing the Win the Shift card, ensuring all tasks and responsibilities are completed on every shift. Delegates tasks and responsibilities to the Hospitality Team as appropriate
• Responsible for daily cash handling which includes reconciliation of previous days’ drop, count cash in safe and registers, makes bank deposits, secures necessary change for operations, and ensures all cash drawers are balanced for service.
• Completes a restaurant walk-thru to ensure cleanliness and merchandising to standard prior to every shift.  Works the Critical Path throughout the shift.
• Prepares the communication for the day, including daily/weekly goals for Chatmeter, DoorDash order accuracy, and schedules for new Team Member training and period validations.
• Performs opening and closing duties as assigned, including Brink time edits and signatures, duplicate receipts and past closed checks.
• Supports a culture of safety by upholding our safety standards and reporting injuries on time to Medcor.
• Ensure meal and rest breaks are made available to Team Members. You must accurately record the actual time you begin and end each meal period using the time clock. You must ensure that all meal breaks, and rest periods are duty free and are taken away from the regular work area.
• Secures the building, especially at closing, ensuring the safe is locked, all doors are locked, and the alarm is set.
• Utilizes the point-of-sale (POS) system to accurately enter guest’s information, take-out orders and completing the sale.
• Effectively communicate with management and assists with and responds to Guests’ and Team Members’ needs and inquiries to satisfaction. Promptly address issues and problem solve.
• Utilizes the Guest Feedback Binder to record complaints or serious incidents.
• Assists with Back of House (BOH) and Line functions as needed or directed.
• Regular and reliable attendance

Non-Essential Job Duties

May perform similar and incidental duties as required.

Job Qualifications

Education:  High School diploma or equivalent preferred

Experience:  At least 21 years of age. 1-2 years of food service or hospitality industry experience preferred.  Cash handling experience required.

Knowledge:  Basic math skills required.  Knowledge of point-of-sale systems preferred. 

Language Skills:  Excellent communication skills required.  Ability to read, write and communicate verbally in English required.  Bilingual Spanish a plus. Ability to communicate effectively with Guests and Team Members.

Other Skills:  Excellent guest service and interpersonal skills.  Commitment to Urban Plates’ Core Values and the Five Promises of a Great Team Member.  

Other Abilities:  Ability to manage stress and perform in a high-volume environment, with a smile and willingness to connect with every Guest and Team Member.  Ability to work well under time constraints and prioritize multiple work responsibilities and tasks to meet Guests’ needs. Ability to demonstrate a high level of self-motivation and drive.  Ability to uphold and manage standards, procedures, and processes. Ability to work collaboratively with others.  Ability to consistently maintain a clean and professional appearance and demeanor.  Passionate about training and supporting all Team members with validations and training exercises.

Major Business/Professional Contacts

Routine contact with restaurant Team Members, Guests and 3rd party delivery personnel.  Occasional contact with vendors and Support Center Team Members.  

Working and Environmental Conditions

Typically functions in a restaurant environment, both indoors and outdoors, during all seasons and under all weather conditions.  Requires working in confined spaces for extended periods of time, where temperatures may fluctuate from hot to cold. 

Physical Demands

Requires standing and mobility for extended periods.  Requires regular reaching, bending, squatting, and stooping.  Requires regular lifting of plates, utensils, pans and boxes that may weigh up to 25 lbs.  Requires finger and hand dexterity for using small tools and equipment.  Requires frequent handwashing using soap and hot water.  

Qualified applicants with arrest or conviction records will be considered in accordance with the Fair Chance ordinance and the Fair Chance Act.

Urban Plates LLC is an Equal Opportunity Employer.