Intake Coordinator

Hybrid: 4 days in office/1 day remote

About Urban Pathways 

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.  

Summary

This is an exciting role with many opportunities! Often times, this position will be the first line of contact for external providers, referents and community members. Reporting to the Program Director, the 9th Avenue Drop-in Intake Coordinator provides administrative support and assistance to program staff by streamlining the referral and admission process and ensuring that all intakes for Case Management Services are successfully processed with qualified in a timely manner. This role engages in creative problem solving with program leadership, to overcome any challenges identified in providing Case Management support to people who are unhoused or otherwise in need. 

Responsibilities

Program/Facilities

1. Evaluates housing candidate applications for completion, compliance with funding requirements and program criteria to be supported in Case Management services in the Drop-in Program. 
2. Serves as primary point of contact for all intake inquiries both internally and externally.
3. Responds to requests for referrals from internal program staff.
4. Reviews incoming referrals from external sources.
5. Collects and maintains intake application and supporting documentation.
6. Liaises between external referral agencies, Urban Pathways program staff and administration.
7.  Liaising with government agencies such as HRA, DHS, VA, and other community groups for intake of potential clients.
8. Is well versed in all programs and services provided at Urban Pathways to help identify internal resources when there are gaps for referrals. 

Administrative

1. Maintains and submits all necessary documentation and reports accurately, in a timely manner and as required by Urban Pathways, regulatory and funding agency policies and procedures including but not limited to: 
2. Census report (internal and external)
3. Source of intakes (internal and external)
4. Assist with housing database and report submissions including but not limited to:
   1. Human Resource Administration - CAPS System
   2. CARES and AWARDS Demographic reports
   3. Preparing regular summary reports of Program rosters to assist programs in compiling information necessary to comply with county, state, and federal requirements and audits.

Community Relations

1. Develops and maintains relationships with referral organizations and funding agencies.
2. Represents Urban Pathways by making presentations at referral organizations.
3. Corresponds with Internal and External Street Outreach and other community stakeholders who intersect with the street homeless and unhoused populations
4. Participate in funder meetings as necessary.

Communication

1. Communicates verbally, and in writing, in a professional manner at all times.
2. Attend staff meetings, training, and supervisory sessions as required.
3. Communicate with Program Directors, Directors of Social Services, Director of Operations and other personnel as necessary.
4. Interfaces with referring staff regarding the interview process and housing decisions.

Performs all other duties as assigned and as required.

Qualifications

Education and Experience

• High School Diploma or Equivalency required. Bachelor’s degree preferred. 
• Minimum of 2 years of experience in non-supervisory administrative role.
• Experience with homeless, mentally-ill and substance use populations preferred.
• Knowledge of New York City Department of Homeless Housing applications, Human Resources supportive income support applications, housing subsidies and processes including the HRA 2010e application preferred.
• Experience with people database systems (i.e., HRA PACT, CAPS, CURRENT, AWARDS) preferred.

Skills

• Strong computer skills and advanced knowledge of Microsoft office (Word, Outlook, Excel, etc.).
• Strong written and verbal communication skills.
• Highly organized and detail oriented.
• Strong interpersonal and customer service skills.
• Ability to work effectively with multiple stakeholders (i.e., finders, employers, colleagues).
• Spanish speaking a plus.

Physical Capabilities

• Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.), type, write, read, speak, see, and hear.

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. 

These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.