Location

This position is located at 730 Spectrum Center Dr, Irvine, California, 92618 United States

Role Summary

In collaboration with the Store Manager, the Associate Store Manager supports the operations of the store with an emphasis on delivering an engaging and inspiring retail experience. The Associate Store Manager fosters an environment of continual development to create a culture of excellence, creativity, collaboration, innovation, and trust.

Role Responsibilities

• Acts as a brand representative reflective of the company values; collaborates with store leadership and the visual team on the creation of an engaging visual experience that appeals to the UO customer
• Supports the Store Manager to elevate every aspect of the store experience through omni channel capabilities, merchandising, and display to create a compelling atmosphere
• Cultivates a welcoming and inclusive environment by being highly focused on delivering exceptional and genuine customer experiences that are engaging, efficient, and personalized; interprets customer feedback and team insights to positively improve interactions

• Takes an active role in recruiting, hiring, and retaining a diverse and engaged team; takes responsibility for own development and professional growth
• Provides timely and specific employee feedback to create a culture of action and accountability; facilitates a thorough and thoughtful onboarding for new hires, equitable development paths for all employees, and a focus on employee engagement
• Inspires teams through empowerment, creativity, empathy, and shared fate; tailors communication to the individual and leverages their strengths

• Sustains daily operating standards by taking an active role in assessing sales, supporting the Store Manager in staffing and managing payroll to facilitate an effective daily schedule
• Increases store sales through a strong level of customer service, business and key metric analysis, and the application of observations to maintain stock levels and optimize product flow
• Oversees and collaborates with key partners to lead timely and effective execution of visual priorities for the store; interprets Home Office visual direction to impact display, merchandising, and outfitting
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to mitigate risk and support the profitability of the store

• Promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating different perspectives
• Fosters a culture of strong communication and teamwork to ensure a seamless balance between customer engagement, operational tasks, and visual priorities; stays current and follows through to ensure important company information reaches all levels of the team
• Embraces a culture of development by protecting time to discuss personal growth with direct reports; proactive in setting goals and delivering feedback and invests time into ensuring the success of all members of the team
• Provides global insight related to the customer experience and provides feedback and suggested solutions to Store Brand Leader

Role Qualifications

• Passion for UO brand  
• 3+ years store leadership experience 
• Strong understanding of merchant process and ways it impacts the business 
• Experience in coaching, counseling, and conflict resolution 
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

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Pay Range