Technical Account Manager
full-time•Ramat Gan
About this role
Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.
We're looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the Upwind platform. You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction.
Responsibilities
- Act as a strategic partner to the sales team post-POC, supporting account continuity while enabling sales to focus on new opportunities
- Oversee deployments in collaboration with Solutions Architects to ensure smooth and successful onboarding
- Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
- Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
- Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
- Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform
Requirements
- 3+ years in customer-facing roles in SaaS, with experience in technical support, solution architecture, or similar roles
- Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps
- Excellent communication, problem-solving, and relationship-building skills
- Experience leading technical projects, managing deployments, and driving feature adoption
- Strategic mindset with the ability to align technical solutions to business goals
- Relevant certifications in cloud or security (preferred)
What you'll do
- The Technical Account Manager will build strong relationships with customers, ensuring successful onboarding and long-term value from the Upwind platform. They will act as the main point of contact, guide technical deployments, and lead roadmap discussions.
About Upwind Security
Upwind Cloud Security Platform bridges intelligence from runtime to build-time, eliminating friction & boosting the productivity of your developers, security engineers, and DevOps.
Upwind delivers comprehensive cloud security, precisely when and where it’s most critical.
Ready to join Upwind Security?
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Frequently Asked Questions
What does a Technical Account Manager do at Upwind Security?
As a Technical Account Manager at Upwind Security, you will: the Technical Account Manager will build strong relationships with customers, ensuring successful onboarding and long-term value from the Upwind platform. They will act as the main point of contact, guide technical deployments, and lead roadmap discussions..
Is the Technical Account Manager position at Upwind Security remote?
The Technical Account Manager position at Upwind Security is based in Ramat Gan, Tel-Aviv District, Israel. Contact the company through Clera for specific work arrangement details.
How do I apply for the Technical Account Manager position at Upwind Security?
You can apply for the Technical Account Manager position at Upwind Securitydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.