About this role
Upstream Rehabilitation, is looking for a Remote Patient Liaison Scheduler to join our team
The Patient Liaison is responsible for the intake of information from referral source and the scheduling
of patients, including creation of initial file, obtaining authorization, gathering appropriate information
necessary to complete registration, and providing an appointment at an appropriate clinic for skilled
therapy or functional testing. This position is responsible for supporting the mission, vision, and values
of Upstream Rehabilitation. This position does not have any supervisory duties.
• Completes tasks as directed in support of scheduling patients of Evaluations and/or treatment
with the goal of ensuring patients receive timely scheduling that meets their medical needs.
• Reviews Raintree/Document routing and other sources to gather needed referral, records, and
other information to complete the scheduling function.
• Responsible for using the Patient Liaison mapping system for scheduling patients to the correct
clinic/specialty that meets patient needs.
• Obtains and records preference of type and frequency of communication with Case
Manager/Network/Attorney or proper entity.
• Responds to weekly reporting structure feedback including Scheduling Lag report, Referral
Recapture Report, Missed Visit Report, number of contacts take/made and Future Authorization
Report for trends in facilities/regions. Reports progress and issues to the supervisor and/or
leader.
• Responsible for processing FCEs and other functional testing as directed.
• Develops and maintains relationships with clinics and future partners; builds and maintains
relationship with referral sources/networks and other entities.
This is a remote contact center environment with a requirement to work on the phone 100% of the time.
• Other duties as assigned
• High school diploma or equivalent required.
• Data Entry experience.
• Ability to manage incoming phone lines.
• Relationship building.
• Interpersonal skills.
• Ability to multi-task.
• Ability to problem solve; diplomatic conflict resolution abilities; ability to gracefully handle
difficult situations.
• Familiarity with products offered by Upstream in various locations to include Physical Therapy,
Occupational therapy, dry needling and other services provided.
• Ability to use a variety of computer-based platforms including EMR, Microsoft Office Suite,
tracking systems, and web-based portals.
• Exceptional communication skills – oral, written and presentations.
• Proficient with Microsoft Office Suite or related software.
This job description is not an all-inclusive list of all duties that may be required of the incumbent and is
subject to change at any time with or without notice. Incumbents must be able to perform the essential
functions of the position satisfactorily and that, if requested, reasonable accommodations may be made
to enable associates with disabilities to perform the essential functions of their job, absent undue
hardship.
Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.
CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM
Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.
Other facts
About Upstream Rehabilitation
Part of the Upstream Rehabilitation family of clinical care, BenchMark Physical Therapy is a leading operator of outpatient physical therapy clinics in the United States. Founded in 1995 with a single center in Ooltewah, Tennessee, BenchMark Physical Therapy quickly grew to deliver physical therapy services through an expanding network of hundreds of clinics nationwide.
We built our business to provide exceptional patient care, empower our clinicians with the best possible education, and give back to our communities. Our physical therapists know that connecting with patients on a personal level helps to build trust. This trust is crucial in allowing patients and physical therapists to work together to make the best use of our advanced certifications and refined techniques. Our patient-centered approach to physical therapy leads to more positive outcomes for patients and physical therapists.
We believe in the professional development of our people and invest in advanced educational opportunities so they can better meet the needs of patients. Our ever-growing number of Certified Manual Therapists and board-certified Orthopedic Specialists lets us offer more treatment options to support a wide range of patients. We also believe in measuring our progress with patients and physical therapists to evaluate and optimize results continually.
Our success has several contributing factors:
Hiring the right therapists; those with both academic and clinical excellence
Unparalleled customer service and best-in-class patient care
Local and regional density
We strive to provide an inclusive work environment that celebrates differences and appreciates patients and practitioners alike for the incredible value they bring to our communities. In addition, we are committed to DEI and focusing on diversifying our workforce at every opportunity.
What you'll do
- The Patient Liaison is responsible for the intake of information from referral sources and scheduling patients for therapy or functional testing. This includes obtaining authorizations, gathering necessary information, and ensuring timely scheduling that meets medical needs.
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