About this role
Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job Profile Summary
Serves as the Product Owner for Customer Identity and Access Management (CIAM) solutions, responsible for defining and delivering secure, seamless, and scalable identity experiences for UPS customers. Translates business needs into actionable technical requirements and ensures CIAM capabilities align with organizational goals, compliance standards, and customer expectations.
Job Description
The CIAM Product Owner partners with stakeholders to define product vision, prioritize features, and manage the CIAM product backlog. Analyzes business processes and identity-related data to identify opportunities for improved authentication, authorization, and identity lifecycle management. Acts as a proxy Product Owner and subject matter expert for identity and access management, ensuring alignment between business objectives and technical solutions.
Core competencies include requirements engineering, identity standards (OAuth, OpenID Connect, SAML), process modeling, and workshop facilitation. Communicates effectively through documentation and presentations to ensure clarity on CIAM enhancements and alternatives.
Key Responsibilities
Strategy Development & Implementation
- Defines CIAM product roadmap aligned with business strategy and security objectives.
- Contributes to business case development for identity initiatives, including ROI and risk analysis.
- Monitors industry trends in CIAM, privacy regulations (GDPR, CCPA), and fraud prevention.
Stakeholder Engagement
- Builds strong relationships with business, security, and technology teams.
- Understands customer identity needs and translates them into prioritized product features.
- Communicates regularly to ensure alignment and manage expectations.
Process Improvement
- Identifies gaps in identity workflows (e.g., registration, login, consent management).
- Collaborates with teams to implement frictionless authentication and adaptive security.
- Measures and reports on improvements in user experience and security posture.
Technical Communication & Presentation
- Creates clear, concise user stories and acceptance criteria for CIAM features.
- Prepares presentations on CIAM roadmap, enhancements, and compliance impacts.
- Simplifies technical concepts for non-technical stakeholders.
Building a Business Case
- Articulates business problems related to identity and access management.
- Assists in cost-benefit and risk analysis for CIAM solutions.
- Documents and presents business cases for leadership approval.
Project Management
- Develops and manages CIAM project plans, timelines, and deliverables.
- Coordinates with cross-functional teams (security, development, UX) to deliver features.
- Tracks progress and ensures timely delivery of CIAM milestones.
Core Competencies
- Identity & Access Management Expertise (OAuth, OpenID Connect, SAML)
- CIAM Platforms (Auth0, Okta, ForgeRock, Ping Identity, Azure AD B2C)
- Agile Product Management
- Stakeholder Collaboration
- Security & Compliance Awareness (GDPR, CCPA, MFA, Zero Trust)
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other facts
About UPS
Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re almost 500,000 UPSers strong, with operations around the globe.
As a transportation and logistics leader, we are proud to offer innovative solutions to our customers—both big and small. We also support the communities we serve. Just take a look at The UPS Foundation’s social impact report!
Headquartered in Atlanta, we can be found on the web at ups.com and about.ups.com. Job seekers can visit upsjobs.com to learn more. Our active social media channels include Facebook, Instagram, Twitter, YouTube, and TikTok.
Facebook: www.facebook.com/ups
Instagram: www.instagram.com/ups/
Twitter: www.twitter.com/ups
TikTok: UPS
YouTube: www.youtube.com/ups
Website
https://about.ups.com/
The UPS Foundation’s social impact report:
https://about.ups.com/us/en/social-impact/reporting/the-ups-foundations-social-impact-report.html
Career Site
upsjobs.com
What you'll do
- The CIAM Product Owner defines the product roadmap and prioritizes features to align with business strategy and security objectives. They also manage the CIAM product backlog and ensure that identity experiences meet customer expectations.
Ready to join UPS?
Take the next step in your career journey