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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job Summary
We are seeking a highly skilled AI Engineer experience in Software Development, Data Science, or Machine Learning to design, develop, and deploy cutting-edge AI systems leveraging Large Language Models (LLMs), Chatbots, Retrieval-Augmented Generation (RAG), and agentic AI architectures.
This role involves hands-on development with LLMs, embeddings, RAG pipelines, and multi-agent systems using modern frameworks like LangChain, LangGraph, and LlamaIndex. The ideal candidate has experience with Vertex AI on GCP and IBM WatsonX, fine-tuning, and Agent Development Kits (ADKs), and is excited about building scalable, production-grade AI platforms.
Responsibilities
Design, build, and deploy agentic AI systems using frameworks such as LangChain, LangGraph, and related libraries.
Develop and deploy multi-agent systems capable of autonomous decision-making, reasoning, planning, and collaboration.
Implement and optimize retrieval-augmented generation (RAG) systems, ensuring agents can access and incorporate external knowledge sources for grounded, accurate responses.
Fine-tune and prompt-engineer LLMs for task-specific reasoning, planning, and dynamic adaptation.
Work with LLM/SLM APIs, embeddings, and advanced generative AI techniques.
Lead the development of enterprise-grade AI platforms integrating LLMs, RAG, embeddings, and agentic AI protocols.
Implement and standardize Model Context Protocol (MCP) for consistent context management across models and agents.
Establish and enforce best practices for MLOps, monitoring, and observability, ensuring scalable and maintainable AI solutions.
Rapidly prototype, experiment, and iterate to improve AI agent capabilities.
Participate in the full research cycle: literature review, data exploration, experimentation, and presentation of findings.
Collaborate effectively with other engineers, researchers, and data scientists.
Contribute to the documentation and standardization of technical code and practices.
Required Education
Bachelor’s degree in Computer Science, Engineering, or a related quantitative field. Master’s or Ph.D. is a strong plus.
Required Experience
Senior – Min 5+ yrs of relevance experience
Intermediate – Min 3+ yrs of relevance experience
Associate – Min 2+ yrs of relevant experience
Required Technical Skills
Preferred Qualifications
Contributions to open-source AI/ML projects are a plus.
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re almost 500,000 UPSers strong, with operations around the globe.
As a transportation and logistics leader, we are proud to offer innovative solutions to our customers—both big and small. We also support the communities we serve. Just take a look at The UPS Foundation’s social impact report!
Headquartered in Atlanta, we can be found on the web at ups.com and about.ups.com. Job seekers can visit upsjobs.com to learn more. Our active social media channels include Facebook, Instagram, Twitter, YouTube, and TikTok.
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Website
https://about.ups.com/
The UPS Foundation’s social impact report:
https://about.ups.com/us/en/social-impact/reporting/the-ups-foundations-social-impact-report.html
Career Site
upsjobs.com
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