About this role
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
F&A Senior Officer Job Description
We’re looking for a proactive professional to handle customer invoice disputes, validate billing data using tools like DWH and Excel (Power Query), and process adjustments via PAT and RADIUM applications for reseller & Billing center customers. The role involves collaborating with resellers, generating reports, and supporting continuous improvement. Strong communication, problem-solving, and Microsoft Office skills are key.
Job Grade: 09
Shift Timings: 6 PM to 3 AM IST
Key Responsibilities:
- Manage and resolve customer invoice disputes received via Salesforce, email, and the Customer Resolution Portal, following documented DLPs/SOWs
- Validate and verify billing, tracking, and invoice data using tools such as DWH, DBT, DIR, and Microsoft Access
- Clean and transform data in Excel using advanced functions, including Power Query
- Review and approve billing adjustments submitted through the PAT and RADIUM tools
- Collaborate with resellers (e.g., UNISHIPPER, WWEX, INEXPRESS) to resolve dispute cases efficiently
- Perform additional tasks assigned by management, ensuring flexibility and responsiveness
- Generate and maintain daily, weekly, and monthly reports to support process visibility and continuous improvement
Skill Requirements:
- Strong communication skills
- Excellent interpersonal and problem-solving abilities
- Self-motivated with a proactive approach
- Proficient in Microsoft Office tools
- Ability to perform effectively under pressure
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other facts
About UPS
Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re almost 500,000 UPSers strong, with operations around the globe.
As a transportation and logistics leader, we are proud to offer innovative solutions to our customers—both big and small. We also support the communities we serve. Just take a look at The UPS Foundation’s social impact report!
Headquartered in Atlanta, we can be found on the web at ups.com and about.ups.com. Job seekers can visit upsjobs.com to learn more. Our active social media channels include Facebook, Instagram, Twitter, YouTube, and TikTok.
Facebook: www.facebook.com/ups
Instagram: www.instagram.com/ups/
Twitter: www.twitter.com/ups
TikTok: UPS
YouTube: www.youtube.com/ups
Website
https://about.ups.com/
The UPS Foundation’s social impact report:
https://about.ups.com/us/en/social-impact/reporting/the-ups-foundations-social-impact-report.html
Career Site
upsjobs.com
What you'll do
- The F&A Senior Officer will manage and resolve customer invoice disputes and validate billing data. The role also involves collaborating with resellers and generating reports to support continuous improvement.
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