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Job Description:

JOB SUMMARY

This position provides customs brokerage expertise with an enhanced focus on technology for brokerage clients while collaborating with multiple teams and stakeholders to maintain communication with key clients and ensure operational execution of customer requirements. This role will identify ways to improve service and implement continuous improvement projects through leverage of detailed knowledge of the customs brokerage and clearance process, deep understating of core technologies, and engagement with multiple functional teams to maintain and grow customs brokerage revenue. This position facilitates activities (e.g., brainstorming sessions, implementation of corrective action plans, etc.) to reduce churn and identify opportunities to expand customer relationships.

RESPONSIBILITIES

• Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction to maintain / grow revenue.

• Provides dedicated product support, customs brokerage process expertise, and input specific to information technology, during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability.

• Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to the technology solutions required to properly support, maintain and grow customs brokerage and ensure long-term partnerships

• Ensures standard operating procedures and key performance indicators are managed effectively to meet UPS goals and to ensure customer satisfaction

• Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition

• Assists others to ensure UPS meets client customs brokerage performance goals and expectations while minimizing negative impacts to other departments

• Gathers and shares customs brokerage customer service best practices with a focus on technology enhancement and development

• Coordinates with other teams to conduct business and customer review meetings with a defined focus on the customer and business needs for enhanced technology systems and support
   

QUALIFICATIONS
Requirements

• Bachelor’s Degree or international equivalent

• Solid, diverse background in technology services, process improvement, and project management

• Strong comfortability with Technology – EDI Integrations, CW1, Raft AI, Salesforce, SaaS applications and UPS CHB in house technology platforms

Preferences

• Bachelor’s Degree or international equivalent in Business, Transportation, Technology or related field

• Licensed Customs Broker

• Experience with Agile IT Development Protocol and Business Process Improvement Methodologies

• Experience with Project Management

Additional Criteria:

• Job Grade: 30E  

• This is a remote position. 

• Shift: Monday – Friday, 8:30 am to 5 pm

• Last day to apply is Tuesday, February/3/2026 at 11:59 pm

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $95,400/year to $176,820/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.