About this role
Join our team as an Office Coordinator - Johnstown Medical Oncology
Position: Office Coordinator
Schedule: Monday through Friday daylight hours - no evenings, weekends, or holidays!
As an Office Coordinator, you'll report to the Sr. Practice Manager to provide day‑to‑day oversight and guidance to the teams that power patient access and revenue cycle—financial counseling, scheduling, check‑in, discharge, billing, authorizations, and other core operational functions. You’ll streamline workflows, remove bottlenecks, and keep our staff and patients moving with confidence.
With strong financial performance and continued growth anticipated, this is an opportunity to lead with impact, elevate the patient experience, and help shape the future of operations at our busy oncology office.
Apply today and take the next step in your healthcare career with UPMC Hillman Cancer Center!
Responsibilities:
- Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
- Ensure patient scheduling is accurate.
- Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
- Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
- Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
- Work denial work queues in conjunction with the CBO.
- Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
- Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
- Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
- Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
- Collaborate with manager in selecting, monitoring and evaluating front office staff.
- Bachelor's Degree + 6 months of healthcare experience
- OR Associate's Degree in Health Care or Business + 1 year of healthcare experience
- OR High School Diploma + 2 years of healthcare experience
- Oncology experience preferred.
- Experience with scheduling and registration highly preferred.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
Other facts
About UPMC
UPMC is a world-renowned, nonprofit health care provider and insurer committed to delivering exceptional, people-centered care and community services. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is shaping the future of health through clinical and technological innovation, research, and education. Dedicated to advancing the well-being of our diverse communities, we provide nearly $2 billion annually in community benefits, more than any other health system in Pennsylvania. Our 100,000 employees — including more than 5,000 physicians — care for patients across more than 40 hospitals and 800 outpatient sites in Pennsylvania, New York, and Maryland, as well as overseas. UPMC Insurance Services covers more than 4 million members, providing the highest-quality care at the most affordable price. To learn more, visit UPMC.com.
What you'll do
- As an Office Coordinator, you will oversee day-to-day operations related to patient access and revenue cycle functions. You will manage front office staff, ensure accurate patient scheduling, and maintain a positive customer service atmosphere.
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