UOB logo
Senior Officer, Retail Investigation Customer Service
full-timePhoenix

Summary

Location

Phoenix

Type

full-time

Explore Jobs

About this role

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Responsibilities:

  • Fulfill various requests/orders like Production, Bankruptcy, Liquidation, Court, Garnishee, Injunction and Estate
  • Fulfill orders and complete compliance-related activities like Unusual Activity Reporting and Do Not Onboard listing
  • Ensure requests are processed with accuracy within standard Service Level Agreement or specific due date stated in the requests/production orders by the team.
  • Process all requests in accordance with the Bank’s Compliance guidelines
  • Prepare MIS Reporting and risk-related management controls for the Department
  • Participate in process improvements and division automation initiatives

Requirements:

  • Degree-holder in any discipline with 1 to 2 years of working experience in banking industry.
  • Prior knowledge/dealings with Law Enforcement Agencies, Government Authorities, Solicitors and Regulator will be an added advantage
  • Possess good command of written and spoken English
  • Possess strong interpersonal skills and display resourcefulness to resolve problems
  • Data driven and result oriented, with strong analytical skills; high level of attention to detail.
  • Highly motivated self-starter who can contribute independently and be an excellent team player.
  • Be energetic, versatile and be constantly ready to accept to perform duties beyond stated scope.
  • Proficient in PC skills including MS office applications.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference

Other facts

Tech stack
Interpersonal Skills,Analytical Skills,Attention To Detail,Problem Solving,Compliance,Data Driven,Team Player,Resourcefulness,PC Skills,MS Office

About UOB

We’re here to do Right By You.

At UOB, we aspire to build a better future for the people and businesses in the region.

Through our extensive network and suite of capabilities, we offer financial solutions to the people and businesses within, and connecting with ASEAN.

We create solutions tailored to your unique needs through data and relationship-led insights.

Our comprehensive regional network and one-bank approach connects your business to new opportunities in ASEAN.

We help businesses to advance responsibly and guide personal wealth to grow sustainably. We foster inclusiveness and environmental well-being for stronger societies.

This is how we stay committed to forging a sustainable future for generations to come.

Note: For the terms of use of our LinkedIn channel, please visit: https://go.uob.com/socialmedia

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Banking
Founding Year: 1935

What you'll do

  • The Senior Officer is responsible for fulfilling various requests related to compliance and legal activities, ensuring accuracy within specified deadlines. Additionally, they will prepare management reports and participate in process improvements.

Ready to join UOB?

Take the next step in your career journey

Frequently Asked Questions

What does a Senior Officer, Retail Investigation Customer Service do at UOB?

As a Senior Officer, Retail Investigation Customer Service at UOB, you will: the Senior Officer is responsible for fulfilling various requests related to compliance and legal activities, ensuring accuracy within specified deadlines. Additionally, they will prepare management reports and participate in process improvements..

Why join UOB as a Senior Officer, Retail Investigation Customer Service?

UOB is a leading Banking company.

Is the Senior Officer, Retail Investigation Customer Service position at UOB remote?

The Senior Officer, Retail Investigation Customer Service position at UOB is based in Phoenix, Arizona, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Senior Officer, Retail Investigation Customer Service position at UOB?

You can apply for the Senior Officer, Retail Investigation Customer Service position at UOB directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about UOB on their website.