About this role
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
- Managing the team ensuring smooth running of Card servicing function within the bank which encompasses - Card cancellation, replacement, GIRO applications, Card Statement Retrieval etc - Spearhead projects and initiatives in the area of card servicing operations, together with business, operation, technology teams to increase efficiency and improve productivity to enhance customer and employee journeys. - Drive data-driven programs to support run & change agendas and - Review and recommend process improvement for productivity effectiveness and efficiency, which includes using data to study trends in card servicing requests to perform gap/problem analysis on the processes and provide recommendation for change and mitigation of risks. - Conduct risk reviews, including self-assessments, internal reviews and audit reviews, highlight control gaps and propose action plans to ensure compliance with group operational policies and procedures in the area of card servicing operations. - Lead the periodic control checks, upkeep, update and maintenance of the Standard Operating Procedures (SOP) for the team’s processes. - Manage the team in liaising with internal stakeholders on day-to-day operations of card servicing matters, to ensure service level is met.Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a Difference
Other facts
About UOB
We’re here to do Right By You.
At UOB, we aspire to build a better future for the people and businesses in the region.
Through our extensive network and suite of capabilities, we offer financial solutions to the people and businesses within, and connecting with ASEAN.
We create solutions tailored to your unique needs through data and relationship-led insights.
Our comprehensive regional network and one-bank approach connects your business to new opportunities in ASEAN.
We help businesses to advance responsibly and guide personal wealth to grow sustainably. We foster inclusiveness and environmental well-being for stronger societies.
This is how we stay committed to forging a sustainable future for generations to come.
Note: For the terms of use of our LinkedIn channel, please visit: https://go.uob.com/socialmedia
What you'll do
- The manager will oversee the card servicing function, ensuring smooth operations and managing a team. They will also spearhead projects to enhance efficiency and productivity in card servicing operations.
Ready to join UOB?
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