About this role
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
About the Department
UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.
As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.
The role is responsible for leadership delivery of customer operations for Accounts Onboarding functions for Credit cards & Debit cards, through effective planning and management of resources to meet operational and customer experience performance metrics. The selected candidate is expected to meet existing KPIs and SLAs as well as enhance performance to best in market with deep expertise in the Cards, accounts opening or unsecured lending operations domains.
Staff to be involved in
- Assisting the Department Head in supervising daily operations.
- Achieving the division’s operational and quality objectives.
- Designing and implement operational strategy in the Department.
- Ensuring the department’s processes are in compliance with ISO documentation.
- Providing guidance and take on the role of a mentor to team members.
- Facilitating continuous process improvements.
- Identify opportunities to improve productivity, efficiency and service quality within the division
- Drive operations related projects & process improvements
- Lead and coach staff to a high standard of performance, productivity and service quality
- Proactively manage and resolve customers’ and business units’ feedback and queries promptly
- Ensure that the Bank’s policies, guidelines, operations control and compliance requirements are strictly adhered to
Job Requirements
- 5 to 10 years of retail banking operations, especially in Cards onboarding or unsecured lending Operations
- Sound knowledge of regulations
- Experience in change management projects, including successful RPA and automation implementations.
- Strong organizational and management skills
- Strong analytical and problem-solving skills
- Strong interpersonal and communication skills
Additional Requirements
Develop, Engage, Execute, StrategiseBe a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a Difference
Other facts
About UOB
We’re here to do Right By You.
At UOB, we aspire to build a better future for the people and businesses in the region.
Through our extensive network and suite of capabilities, we offer financial solutions to the people and businesses within, and connecting with ASEAN.
We create solutions tailored to your unique needs through data and relationship-led insights.
Our comprehensive regional network and one-bank approach connects your business to new opportunities in ASEAN.
We help businesses to advance responsibly and guide personal wealth to grow sustainably. We foster inclusiveness and environmental well-being for stronger societies.
This is how we stay committed to forging a sustainable future for generations to come.
Note: For the terms of use of our LinkedIn channel, please visit: https://go.uob.com/socialmedia
What you'll do
- The role involves leading customer operations for Accounts Onboarding functions for Credit and Debit cards, ensuring effective planning and management of resources. The candidate will also supervise daily operations, achieve operational objectives, and drive process improvements.
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