About this role
The Pre Arrival Unit Supervisor oversees the daily operations of teams responsible for securing prior authorizations for a wide range of inpatient and outpatient services. This role ensures timely, accurate authorization workflows, supports staff performance, and drives continuous improvement to optimize patient access and revenue cycle outcomes.
Key Responsibilities:
Operational Leadership
- Directs day‑to‑day activities of Pre‑Arrival Unit staff to ensure timely completion of authorization requests for office services, procedures, surgeries, infusions, and clinic‑administered medications.
- Monitors work queues, productivity dashboards, and authorization turnaround times to maintain service level expectations.
- Troubleshoots complex authorization issues and escalates barriers to appropriate stakeholders.
- Ensures compliance with payer requirements, organizational policies, and regulatory standards.
Team Management & Staff Development
- Provides ongoing coaching, mentoring, and performance feedback to team members.
- Conducts regular one‑on‑one meetings, team huddles, and performance evaluations.
- Identifies training needs and coordinates skill development to enhance staff competency and efficiency.
- Supports recruitment, onboarding, and retention of high‑performing team members.
Administrative & Financial Oversight
- Completes payroll reconciliation, timekeeping review, and attendance monitoring for assigned staff.
- Ensures accurate documentation of work activities and adherence to departmental procedures.
- Collaborates with leadership to forecast staffing needs and allocate resources effectively.
Process Improvement & Quality Assurance
- Analyzes workflow trends and identifies opportunities to streamline processes and reduce authorization delays.
- Partners with clinical, scheduling, and revenue cycle teams to improve communication and reduce rework.
- Develops and updates standard operating procedures to reflect best practices and payer changes.
- Tracks key performance indicators and contributes to departmental reporting.
Collaboration & Communication
- Serves as a liaison between the Pre‑Arrival Unit, clinical departments, scheduling teams, and revenue cycle leadership.
- Communicates payer updates, process changes, and performance expectations clearly and consistently.
- Participates in cross‑functional meetings and contributes to organizational initiatives related to patient access and financial clearance.
MINIMUM REQUIREMENTS
Education: High School Graduate or Equivalent required. Bachelor's degree is preferred.
Experience: 4 years of relevant experience required, with at least one year in lead position. 2 years’ Supervisory experience preferred.
Working knowledge of all systems used in medical provider billing CPT HCPCS ICD-10 and modifiers and thorough knowledge of third-party billing and reimbursement is required.
PHYSICAL DEMANDS
Job requires sitting for prolonged periods; Repetitive motion: computer keyboard activity. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull < 20lbs.
Benefits
Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
Paid Time Off, Long-term and Short-term Disability, Retirement Savings
Health Saving Plans, and Flexible Spending Accounts
Certification and education support
Generous Paid Time Off
UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA’s commitment to non-discrimination and equal opportunity employment.
Other facts
About University of Virginia
UVA Physicians Group (UPG) was founded in 1979 as a supportive partner to UVA Medical Center and UVA School of Medicine. For over 40 years, UPG has been committed to improving the lives of UVA Health physicians & providers and to the mission, vision and values of UVA Health in service to our patients throughout the region.
UPG is an administratively supported group practice which operates as a collaborative UVA Health entity supporting UVA Health physicians & providers at UVA Medical Center and in a number of Clinical Practice Group (CPG) locations throughout Charlottesville and the Commonwealth of Virginia.
Over 900 UVA clinical faculty members are dually employed through UPG and UVA School of Medicine's 21 clinical departments. UPG also employs nearly 200 advanced practice providers and other clinicians within UVA clinical departments, and approximately 150 physicians, advanced practice providers & clinicians in practices locally and regionally.
In addition to its clinical role in supporting the University’s mission to deliver world-class patient care, UPG provides administrative and financial functions that support care delivery and clinical management. Approximately 400 UPG team members fulfill these administrative and financial roles in Charlottesville locations and in clinics across the Commonwealth.
UPG is an independent 501(c)3 University Associated Organization (UAO) and is governed by its own Board of Directors with a public majority.
What you'll do
- The Pre Arrival Unit Supervisor oversees daily operations to ensure timely completion of authorization requests and supports staff performance. This role also drives continuous improvement to optimize patient access and revenue cycle outcomes.
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