About this role
Oversees the design, monitoring and maintenance of ambulatory capacity management functions for UVA Health System to include UVA Medical Center, UVA Community Health, University Physicians Group, and UVA School of Medicine. The Manager, Capacity Management – UVA Health Access ensures patient centric access to services are delivered smoothly, efficiently, and timely. Collaborates with clinical and operational leadership across UVA Health System, as well as physicians to identify and proactively mitigate issues which create barriers to ambulatory access and patient flow for all clinics. Scope includes template management for provider and ancillary schedules, continuous alignment of ambulatory capacity to meet patient demand and oversight of capacity-related system configuration. Works in strong collaborative partnership with clinic operations, Access Pods, Revenue Cycle and health Information Technology. Aligns capacity management to strategic initiatives throughout UVA Health to achieve organizational targets. Manages the Central Template Team and other Access Center team members.
- Establishes and provides oversight to the application of enterprise-wide template standards and guidelines as well as ensure effective maintenance of scheduling guidelines.
- Offers guidance on best practices and opportunities to build schedules for optimal capacity according to guidelines and standards. Conducts periodic specialty-wide template reviews with operations managers and leaders to ensure templates match demand, minimize barriers and promote patient access.
- Establishes and provides oversight to the application of enterprise-wide capacity management standards and guidelines.
- Promotes accountability between clinic operations and scheduling services to proactively identify capacity opportunities and develop effective action plans.
- Works with supervisor to manage the Central Template Team and set clear guidelines and expectations for turnaround time, Cadence team collaboration and operations engagement in template design
- Leads collaborative multi-disciplinary teams to include Clinic Operations, Access Operations, Revenue Cycle, and HIT.
- Advises leadership of best practices and recommends solutions to drive alignment between technical and operational efficiency.
- Monitors applicable industry trends, novel and emerging solutions to drive continuous improvement opportunities.
- In addition to the above job responsibilities, other duties may be assigned.
Education: Bachelor’s degree in related healthcare or business area required. Master’s degree preferred.
Experience: Minimum five (5) years experience in healthcare system setting, and in Access preferred.
Licensure: None
Benefits
Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
Paid Time Off, Long-term and Short-term Disability, Retirement Savings
Health Saving Plans, and Flexible Spending Accounts
Certification and education support
Generous Paid Time Off
UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA’s commitment to non-discrimination and equal opportunity employment.
Other facts
About University of Virginia
UVA Physicians Group (UPG) was founded in 1979 as a supportive partner to UVA Medical Center and UVA School of Medicine. For over 40 years, UPG has been committed to improving the lives of UVA Health physicians & providers and to the mission, vision and values of UVA Health in service to our patients throughout the region.
UPG is an administratively supported group practice which operates as a collaborative UVA Health entity supporting UVA Health physicians & providers at UVA Medical Center and in a number of Clinical Practice Group (CPG) locations throughout Charlottesville and the Commonwealth of Virginia.
Over 900 UVA clinical faculty members are dually employed through UPG and UVA School of Medicine's 21 clinical departments. UPG also employs nearly 200 advanced practice providers and other clinicians within UVA clinical departments, and approximately 150 physicians, advanced practice providers & clinicians in practices locally and regionally.
In addition to its clinical role in supporting the University’s mission to deliver world-class patient care, UPG provides administrative and financial functions that support care delivery and clinical management. Approximately 400 UPG team members fulfill these administrative and financial roles in Charlottesville locations and in clinics across the Commonwealth.
UPG is an independent 501(c)3 University Associated Organization (UAO) and is governed by its own Board of Directors with a public majority.
What you'll do
- Oversees ambulatory capacity management functions to ensure patient-centric access to services. Collaborates with clinical and operational leadership to identify and mitigate barriers to patient flow.
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