About this role
The McIntire School of Commerce Help Desk is seeking a student employee to provide Tier 1 IT support and assist with administrative tasks. This position is available immediately, with a preferred Spring 2026 semester start and employment extending through the 2026–2027 academic year. Students primarily work in the Help Desk offices but may be assigned to other areas within the school as necessary.
Work Locations & Hours
Help Desk – Shumway Hall
- Monday–Friday: 8:00 AM – 9:00 PM
- Saturday: 10:00 AM – 6:00 PM
- Sunday: 12:00 PM – 9:00 PM
Help Desk Annex – Rouss & Robertson Hall
- Monday–Friday: 8:00 AM – 5:00 PM
Responsibilities
Duties include, but are not limited to:
- Providing face-to-face customer support
- Answering phone calls and assisting users
- Performing basic Tier 1 IT troubleshooting
- Entering and updating tickets in the help desk system
- Maintaining and organizing equipment
- Assisting with general administrative tasks as needed
Scheduling & Commitment
- Students are expected to work 10–20 hours per week, depending on individual class schedules
- Flexible scheduling is available to accommodate academic commitments
- Must be able to work at least one Friday night or weekend shift per month
- Students are required to begin work the week of August 25 and continue through the end of the semester.
- A mandatory 2-hour orientation will be held on Monday, August 25.
Qualifications
- Motivated, punctual, and reliable with a strong sense of responsibility
- Ability to adhere to assigned schedules and follow established policies
- Prior customer service and/or basic IT experience is a plus, but not required
Compensation
- Pay rate: $15.00 per hour
Application Information
A resume and cover letter is required with your application.
Please direct any questions related to this position to Liza Federman at [email protected].
MINIMUM REQUIREMENTS
Education: Current undergrad UVA student
Experience: None
Licensure: None
PHYSICAL DEMANDS
This position is primarily sedentary and involves extensive use of desktop computers. Occasional travel may be required to attend meetings or programs.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA’s commitment to non-discrimination and equal opportunity employment.
Other facts
About University of Virginia
UVA Physicians Group (UPG) was founded in 1979 as a supportive partner to UVA Medical Center and UVA School of Medicine. For over 40 years, UPG has been committed to improving the lives of UVA Health physicians & providers and to the mission, vision and values of UVA Health in service to our patients throughout the region.
UPG is an administratively supported group practice which operates as a collaborative UVA Health entity supporting UVA Health physicians & providers at UVA Medical Center and in a number of Clinical Practice Group (CPG) locations throughout Charlottesville and the Commonwealth of Virginia.
Over 900 UVA clinical faculty members are dually employed through UPG and UVA School of Medicine's 21 clinical departments. UPG also employs nearly 200 advanced practice providers and other clinicians within UVA clinical departments, and approximately 150 physicians, advanced practice providers & clinicians in practices locally and regionally.
In addition to its clinical role in supporting the University’s mission to deliver world-class patient care, UPG provides administrative and financial functions that support care delivery and clinical management. Approximately 400 UPG team members fulfill these administrative and financial roles in Charlottesville locations and in clinics across the Commonwealth.
UPG is an independent 501(c)3 University Associated Organization (UAO) and is governed by its own Board of Directors with a public majority.
What you'll do
- The Help Desk Student Worker will provide Tier 1 IT support and assist with administrative tasks. Responsibilities include face-to-face customer support, answering phone calls, performing basic IT troubleshooting, and maintaining equipment.
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