About this role
The UVMH System Director Patient Access is responsible for strategic design, implementation management, and governance of network systems and operations of multiple front-end revenue cycle functions, including Pre-Patient Access, Authorization Management, Financial Counseling, Financial Clearance/Advocacy, Certified Application Counselors, Financial Assistance Program and Registration. The System Director Patient Access is responsible for implementing the strategic plan for both operations and systems, developing, and implementing enterprise-wide solutions, ensuring operational standardization, optimization and excellence. This position ensures UVMH objectives in finance, patient care and patient experience are achieved. The System Director Patient Access will develop and manage efficient and effective workflows, achieve financial and operational targets and direct complex business processes across multiple service areas, campuses, locations, and hours of operation. This position will establish system and partner goals and objectives, developing and implementing improvements in a collaborative, cost effective and efficient manner. The System Director Patient Access ensures system and department practice operations are compliant with state and federal regulations, performance quality is best practice and overall information system structures effectively support financial and clinical needs. This position oversees the facility and provider office Patient Access teams across UVMH, including sites in Vermont and New York.
EDUCATION:
Bachelor’s degree in the Finance, Business Administration, Health Care Services or Computer Science. Master’s degree preferred.
EXPERIENCE:
Must have at least 10 years of progressively responsible management experience in a health care setting with a minimum of 7 years management experience required. The ideal candidate will possess management experience in revenue cycle operations and application strategy. Membership in NAHAM, AAHAM, HFMA preferred. Familiarity with organizational structure, operational challenges and mission of an academic medical center is desirable. Excellent track record for managing complex operational processes and systems integration in a complex health care environment is strongly preferred.
Experience in business cycle redesign strongly recommended. Epic experience is required.
Other facts
About University of Vermont Health Network
Working together to better serve our communities makes us stronger, focused on collaboration instead of competition. As a team, The University of Vermont Health Network improves the lives of our patients by delivering outstanding care cost-effectively, as close to patients' homes as possible.
Our hospitals and physicians are bringing the best of community and academic medicine together, sharing their knowledge and resources to give patients access to leading-edge technology, advanced treatment options and the highest level of compassionate care are the heart and science of medicine.
The University of Vermont Health Network cares for communities on both sides of Lake Champlain, from the Adirondacks to the Green Mountains and beyond. Members include:
The University of Vermont Medical Center, formerly known as Fletcher Allen Health Care, and affiliated with the University of Vermont Colleges of Medicine and Nursing and Health Sciences
Alice Hyde Medical Center
Central Vermont Medical Center
Champlain Valley Physicians Hospital
Elizabethtown Community Hospital
Our network was created in October 2011 when Fletcher Allen in Burlington, Vermont, and Central Vermont Medical Center in Berlin, Vermont, signed an affiliation agreement. In January 2013, New York partners Champlain Valley Physicians Hospital in Plattsburgh and Elizabethtown Community Hospital in Elizabethtown joined the affiliation. In 2016, Alice Hyde Medical Center joined. The network was originally called Fletcher Allen Partners.
What you'll do
- The System Director, Patient Access is responsible for the strategic design and management of front-end revenue cycle functions. This includes developing efficient workflows and ensuring compliance with regulations while achieving financial and operational targets.
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