About this role
JOB DESCRIPTION:
Performs scheduling and coordinates simple and complex patient appointments for respective clinics, both in person and over the telephone using an automated patient scheduling system. He/she triages patient problems, schedules any related tests and procedures and provides appropriate patient instructions. Ability to communicate in an effective and competent manner to ensure a positive outcome in person or on the phone. Develops collaborative relationships with peers, patients, providers and visitors.
The Scheduling Specialist role is divided between two distinct roles: Scheduling Specialist and Onsite Arrival Team Member. Each role plays a critical part in ensuring our patients receive timely and efficient care. The person who fills this position will fulfill the responsibilities of Onsite Arrival Team Member. Below are details -
Arrival team Member
Responsibilities:
Work onsite at the hospital and off site locations, welcome and check in patients for their radiology appointments.
Verify patient information, complete check in procedures and ensure patients are ready for their appointments.
Assist patients with any questions or concerns they may have upon arrival.
Assist some patients with changing procedures for their appointment.
Enter orders for Mammography and Xray patients and some scheduling of these procedures.
EDUCATION:
Must possess a high school diploma or equivalent.
EXPERIENCE:
At least six months of experience as a Scheduling Specialist I.
This is a bargaining union position.Other facts
About University of Vermont Health Network
Working together to better serve our communities makes us stronger, focused on collaboration instead of competition. As a team, The University of Vermont Health Network improves the lives of our patients by delivering outstanding care cost-effectively, as close to patients' homes as possible.
Our hospitals and physicians are bringing the best of community and academic medicine together, sharing their knowledge and resources to give patients access to leading-edge technology, advanced treatment options and the highest level of compassionate care are the heart and science of medicine.
The University of Vermont Health Network cares for communities on both sides of Lake Champlain, from the Adirondacks to the Green Mountains and beyond. Members include:
The University of Vermont Medical Center, formerly known as Fletcher Allen Health Care, and affiliated with the University of Vermont Colleges of Medicine and Nursing and Health Sciences
Alice Hyde Medical Center
Central Vermont Medical Center
Champlain Valley Physicians Hospital
Elizabethtown Community Hospital
Our network was created in October 2011 when Fletcher Allen in Burlington, Vermont, and Central Vermont Medical Center in Berlin, Vermont, signed an affiliation agreement. In January 2013, New York partners Champlain Valley Physicians Hospital in Plattsburgh and Elizabethtown Community Hospital in Elizabethtown joined the affiliation. In 2016, Alice Hyde Medical Center joined. The network was originally called Fletcher Allen Partners.
What you'll do
- The Scheduling Specialist II performs scheduling and coordinates patient appointments for clinics, both in person and over the phone. They also work as an Onsite Arrival Team Member, welcoming and checking in patients for their radiology appointments.
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