About this role
Please note this position is located at 1 South Prospect Street in Burlington and has on-site parking.
JOB DESCRIPTION:
The Patient Service Specialist is an integral part of the patient experience and a key contributor to delivering high quality customer service to our patients and visitors that is caring, consistent and reliable. The incumbent provides administrative support in the clinic setting to patients and families, members of the care team and administrative leaders to ensure the smooth operation of the medical office including but not limited to patient check in & check out, appointment scheduling, phone support, referral processing, and maintaining environment of care standards.
EDUCATION: H.S. diploma or equivalent required; Coursework in administrative or medical sciences preferred.
EXPERIENCE:
Must have experience in a clerical setting, preferably in a medical environment. Exceptional customer service experience required. Must be able to work well in a team environment, with excellent communication skills both written and verbal. Experience managing complex scheduling structures is preferred.
This is a bargaining union position.Other facts
About University of Vermont Health Network
Working together to better serve our communities makes us stronger, focused on collaboration instead of competition. As a team, The University of Vermont Health Network improves the lives of our patients by delivering outstanding care cost-effectively, as close to patients' homes as possible.
Our hospitals and physicians are bringing the best of community and academic medicine together, sharing their knowledge and resources to give patients access to leading-edge technology, advanced treatment options and the highest level of compassionate care are the heart and science of medicine.
The University of Vermont Health Network cares for communities on both sides of Lake Champlain, from the Adirondacks to the Green Mountains and beyond. Members include:
The University of Vermont Medical Center, formerly known as Fletcher Allen Health Care, and affiliated with the University of Vermont Colleges of Medicine and Nursing and Health Sciences
Alice Hyde Medical Center
Central Vermont Medical Center
Champlain Valley Physicians Hospital
Elizabethtown Community Hospital
Our network was created in October 2011 when Fletcher Allen in Burlington, Vermont, and Central Vermont Medical Center in Berlin, Vermont, signed an affiliation agreement. In January 2013, New York partners Champlain Valley Physicians Hospital in Plattsburgh and Elizabethtown Community Hospital in Elizabethtown joined the affiliation. In 2016, Alice Hyde Medical Center joined. The network was originally called Fletcher Allen Partners.
What you'll do
- The Patient Service Specialist provides administrative support in the clinic setting to ensure smooth operation of the medical office. Responsibilities include patient check-in and check-out, appointment scheduling, phone support, and referral processing.
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