About this role
This position requires rotating coverage on weekends. Coverage is for 4 hours on Saturday, 8am-12pm about every 4-5 weeks.
JOB DESCRIPTION:
Under the supervision of the Medical Group Practice Manager, the Patient Service Specialist is responsible for providing medical administrative support to the entire patient care team and is responsible for the gathering and processing of appropriate information needed for the billing of all office charges and coordination of care. The Patient Service Specialist will maintain absolute confidentiality of all patient’s records, medical treatment and diagnosis and abide with all policies and procedures of the practice. This position provides support to the entire Medical Group including covering at other practices as needed. The CVMC Medical Group’s expectation is for all employees to remain a positive influence to the office and offer input and suggestions to improve internal processes.
EDUCATION:
High school diploma or equivalent preferred. College course work in business or medical sciences preferred. Previous exposure to Microsoft Windows such as Outlook and Word are required. Keyboarding skills in excess of 50 WPM are essential. Must be able to operate standard office equipment such as a fax machine, copier and scanner. Must possess competent writing and editing skills, including sound grammar, spelling, and punctuation along with basic competency in mathematics. The ability to prioritize multiple tasks and work with frequent interruptions is required. Successful applicants will have a customer service orientation and the ability to communicate and listen effectively.
EXPERIENCE:
2-4 years in similar office administrative position preferred. Previous medical office experience or completion of a medical terminology course preferred. Previous experience with use of computers required. Demonstrated experience in effective customer service required.
Other facts
About University of Vermont Health Network
Working together to better serve our communities makes us stronger, focused on collaboration instead of competition. As a team, The University of Vermont Health Network improves the lives of our patients by delivering outstanding care cost-effectively, as close to patients' homes as possible.
Our hospitals and physicians are bringing the best of community and academic medicine together, sharing their knowledge and resources to give patients access to leading-edge technology, advanced treatment options and the highest level of compassionate care are the heart and science of medicine.
The University of Vermont Health Network cares for communities on both sides of Lake Champlain, from the Adirondacks to the Green Mountains and beyond. Members include:
The University of Vermont Medical Center, formerly known as Fletcher Allen Health Care, and affiliated with the University of Vermont Colleges of Medicine and Nursing and Health Sciences
Alice Hyde Medical Center
Central Vermont Medical Center
Champlain Valley Physicians Hospital
Elizabethtown Community Hospital
Our network was created in October 2011 when Fletcher Allen in Burlington, Vermont, and Central Vermont Medical Center in Berlin, Vermont, signed an affiliation agreement. In January 2013, New York partners Champlain Valley Physicians Hospital in Plattsburgh and Elizabethtown Community Hospital in Elizabethtown joined the affiliation. In 2016, Alice Hyde Medical Center joined. The network was originally called Fletcher Allen Partners.
What you'll do
- The Patient Service Specialist is responsible for providing medical administrative support to the patient care team and processing information for billing office charges. This role also involves maintaining confidentiality of patient records and supporting the Medical Group by covering at other practices as needed.
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