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Maintenance Customer Service Manager, BOF - East Area, Galveston
full-timeGalveston

Summary

Location

Galveston

Type

full-time

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About this role

Minimum Qualifications:

Associate’s degree in a related field and three years of related experience.   Must have a technical certification or license in one or more building trades or a total of eight (8) years of related experience. An equivalent combination of education and experience to the role may be considered for this position.

 

Preferred Qualifications:

 

  • Three years’ experience in managing staff or contractors.

  • Experience with drafting software, Building Automation System software, or electronic document management and utilization.

  • Certified Healthcare Constructor Certification.

  • Certified Healthcare Facilities Manager Certification.

 

Job Summary:

To oversee the performance of preventive and corrective maintenance. Supervise, coordinate, and direct the activities of maintenance work crews and contractors. Takes direction from the Maintenance Customer Service Manager to assist with staff supervision, Computerized Maintenance Management System (CMMS) accuracy and audits, along with quality assurance and quality control of processes and their execution.

 

Job Duties:

 

  • Prepares, coordinates, and schedules necessary staff to allocate work requested by customers and work required to maintain UTMB facilities and compliance requirements. Identifies labor and resources needed. Tracks and maintains records of work performed in the CMMS.
  • Oversees maintenance staff and contractors to maintain quality and quantity standards. Ensure compliance with applicable codes, regulations, specifications, and all institutional & departmental policies and procedures, including best practices for safety on work sites and as it affects patients and staff.
  • Assists maintenance leaders with researching existing facility conditions and troubleshooting emergency or complex repairs.
  • Keeps current on and recommends changes to operating procedures, new equipment, and related systems.
  • Assists in the coordination of maintenance and construction work performed by contractors.
  • Audits work sites during and at the completion of the work to ensure work accuracy and completeness.
  • Oversees various administrative duties, including ordering, receiving, and maintaining an inventory of supplies and equipment, ensuring information is accurate in the CMMS, and managing permits required for work, etc.
  • Manages work based on written or verbal instructions, specifications, blueprints, or wiring diagrams and assists in the development of red line drawings as required at completion of work.
  • Assist in recruiting and training maintenance technicians.
  • Participate in disaster/hurricane preparedness and response as E1A (Ride out team) or E1B (Recovery team
  • May occasionally act in a lead capacity (short-term basis only), to fill in for the Maintenance Customer Service Manager as warranted
  • Perform related duties as required.

 

Knowledge/Skills/Abilities:

  • Competent in Microsoft Office Suite.
  • Organizational and time management skills.
  • Ability to manage multiple concurrent projects at varying work sites with varying degrees of complexity and urgency.
  • Excellent verbal and written communication skills
  • Must have strong customer service skills.

 

Working Environment/Equipment:

Standard hospital, clinical, laboratory, and/or office environments. Active construction work sites, craft shops, mechanical rooms, and occasional confined spaces. May be exposed to such occupational hazards as communicable diseases and harmful chemicals. Some exposure to weather and physical hazards. Use of hand and power tools in building allied trades.

 

  • Exposure to areas under construction.
  • Usual working conditions are found in craft shops and mechanical rooms.
  • Exposure to adverse weather conditions or temperature extremes.
  • Exposure to electrical/mechanical hazards.
  • Proper safety and precaution must be closely observed when operating and repairing specialized equipment and systems.
  • Climb ladders and fixed ladders up and down, go up and down stairways, and work on building rooftops of high elevation.
  • Work in confined spaces such as ceilings, under-floor crawlspaces, and manholes.
  • Stand for hours at a time.
  • May be required to work extended hours or rotating shifts.
  • BSL3, BSL3E, and BSL4 bio-containment level laboratories.

Other:

Specific job requirements or physical location of some positions allocated to this classification may render this position security sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code. The successful candidate may be required to pass a Department of Justice security clearance.

 

Salary Range:

Commensurate with experience.

 

Work Schedule:

Monday through Friday may be required to work extended hours or rotating shifts.

 



Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

Other facts

Tech stack
Customer Service,Microsoft Office Suite,Organizational Skills,Time Management,Project Management,Technical Certification,Building Trades,Staff Management,Contractor Management,Quality Assurance,Quality Control,Preventive Maintenance,Corrective Maintenance,Troubleshooting,Safety Compliance,Inventory Management,Disaster Preparedness

About University of Texas Medical Branch (UTMB)

Welcome to the University of Texas Medical Branch (UTMB)
For over a century, the University of Texas Medical Branch has been at the forefront of healthcare education and innovation, dedicated to improving the health of society both in Texas and beyond. Our legacy of excellence continues to thrive, and we're proud to offer a wide range of programs that cater to the next generation of healthcare professionals.

Academic Offerings:

Bachelor's Degree in Medical Laboratory Sciences

Master's Degrees in:
Medical Laboratory Sciences
Health Professions
Nutrition & Metabolism (Combined MS Degree with Dietetic Internship [MSDI])
Pathologists' Assistant
Transfusion Medicine
Respiratory Care

Doctorate Degrees in:
Clinical Laboratory Sciences
Occupational Therapy
Physical Therapy

We understand that choosing the right university is a pivotal decision in your educational journey. At UTMB, we recognize that each student has unique aspirations and goals, and our programs are designed to accommodate a diverse range of career paths. Connect with us and explore the endless possibilities that await you. Your future in healthcare begins here.

Team size: 201-500 employees
LinkedIn: Visit
Industry: Higher Education
Founding Year: 1968

What you'll do

  • The Maintenance Customer Service Manager oversees preventive and corrective maintenance, supervising maintenance work crews and contractors. They are responsible for scheduling work, ensuring compliance with regulations, and maintaining quality standards.

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Frequently Asked Questions

What does a Maintenance Customer Service Manager, BOF - East Area, Galveston do at University of Texas Medical Branch (UTMB)?

As a Maintenance Customer Service Manager, BOF - East Area, Galveston at University of Texas Medical Branch (UTMB), you will: the Maintenance Customer Service Manager oversees preventive and corrective maintenance, supervising maintenance work crews and contractors. They are responsible for scheduling work, ensuring compliance with regulations, and maintaining quality standards..

Why join University of Texas Medical Branch (UTMB) as a Maintenance Customer Service Manager, BOF - East Area, Galveston?

University of Texas Medical Branch (UTMB) is a leading Higher Education company.

Is the Maintenance Customer Service Manager, BOF - East Area, Galveston position at University of Texas Medical Branch (UTMB) remote?

The Maintenance Customer Service Manager, BOF - East Area, Galveston position at University of Texas Medical Branch (UTMB) is based in Galveston, Texas, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Maintenance Customer Service Manager, BOF - East Area, Galveston position at University of Texas Medical Branch (UTMB)?

You can apply for the Maintenance Customer Service Manager, BOF - East Area, Galveston position at University of Texas Medical Branch (UTMB) directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about University of Texas Medical Branch (UTMB) on their website.