Minimum Qualifications:

Bachelor's degree or equivalent and 2 years of related experience.

Preferred Qualifications:

Strong IT networking knowledge (certifications a plus). 

Job Summary:

To provide entry-level technical support as well as assist with installation and maintenance of audio, visual, television, and video conference systems.

Job Duties:

This position provides support across multiple campuses and remote locations.  The selected candidate will be responsible for arranging transportation between locations.  Additionally, this role includes participation in an on-call rotation to provide coverage after hours, weekends, and holidays.

• Assists with installation of video conference systems for departmental and other project requirements

• Provide entry-level support of telemedicine audiovisual systems

• Manages the performance of video conference and television systems

• Documents via wiring diagrams, conference room installations

• Assists with multi-point conference setup

• Provides audiovisual technician support to departments when requested for special events

• Assist with day-to-day video conference schedule coordinating support for multi-point video conferences

• Provide support for issues related to audiovisual equipment, video conferencing, and television services

• Assist with television system or conference room design, installation, testing, support, and documentation.

• Assists with support of the enterprise digital signage system

• Provides required support for equipment inventory.

• Participates as a team member.

• Adheres to internal controls and reporting structure.

• Performs related duties as required

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Knowledge/Skills/Abilities:

• Excellent customer support, communication, and organizational skills. 

• Strong time management and documentation habits.

• Experience managing multiple projects and deadlines.

Salary Range:

Actual salary commensurate with experience.

Work Schedule:

Partial Remote, onsite as needed. Monday through Friday, 7 am to 4 pm, and on-call rotation to provide coverage after hours, weekends, and holidays.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.