About this role
Job Posting Title:
Computer Support Student Technology Assistant (Open to Work Study and Non-Work Study)----
Hiring Department:
College of Liberal Arts----
Position Open To:
All Applicants----
Weekly Scheduled Hours:
15----
FLSA Status:
Non-Exempt----
Earliest Start Date:
Immediately----
Position Duration:
Expected to Continue Until May 15, 2026----
Location:
UT MAIN CAMPUS----
Job Details:
General Notes
Join Liberal Arts Instructional Technology Services (https://liberalarts.utexas.edu/laits/), a unique service department dedicated to creating, maintaining, and promoting technology within the College of Liberal Arts at The University of Texas at Austin.
UT Learn and LinkedIn Learning are free professional development programs offered to student employees, as well as the SEED Programs under the Student Employment Office:
For more information about the College of Liberal Arts, please visit: https://liberalarts.utexas.edu/.
Purpose
As a LAITS Desktop Support Student Technician Assistant (STA) you will have the opportunity to assist professors all over campus in using their technology. As a Desktop Support STA, you will provide technical assistance on both Mac OS and Windows devices at our walk-up service desks and handle support via phone and online chat. STAs will work collaboratively with other students and full-time technicians to learn on how to provide technical assistance to faculty and staff. This introductory position requires some morning shifts, frequent walking, and a positive customer service attitude.
Work-Study Job Information
Supervisor: Amber Franks
Physical address and building location of where the work will be performed: Mezes Hall,154 W 21st St #2.302, Austin, TX 78712
Responsibilities
Provide technical support to faculty and staff customers deskside and from the service desk window or via phone/online chat.
Maintain and update customer support interactions and resolutions using established ticketing system and defined procedures.
Assist with special projects related to technical support or operations as needed.
Transport various equipment across campus.
Required Qualifications
Be a current undergraduate or graduate student at UT Enrolled in/completed 6 hours of course work in the spring 2026 semester.
Strong attention to detail and organization skills.
Demonstrate basic proficiency with both Mac and PC operating systems.
Strong written and verbal communication skills.
Punctual and dependable.
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
Prior experience with customer service and/or technical troubleshooting.
Prior experience with assisting customer via phone or chat.
Familiarity with computer hardware troubleshooting.
Morning shift availability.
Salary Range
$15.00 Per Hour
Working Conditions
Work takes place on the UT Campus.
Standard office conditions include use of keyboards.
Lifting and moving computers and hardware.
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Work-study verification (if applicable)
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
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Employment Eligibility:
Please make sure you meet all the required qualifications and you can perform all of the essential functions with or without a reasonable accommodation.----
Retirement Plan Eligibility:
Students in this position may choose to enroll in the UTSaver voluntary retirement programs.----
Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
- E-Verify Poster (English and Spanish) [PDF]
- Right to Work Poster (English) [PDF]
- Right to Work Poster (Spanish) [PDF]
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Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
Other facts
About University of Texas at Austin
UT Health Austin is the clinical practice of the Dell Medical School at The University of Texas at Austin. We collaborate with our colleagues at the Dell Medical School and The University of Texas at Austin to utilize the latest research, diagnostic, and treatment techniques, allowing us to provide you with an unparalleled quality of care.
Your reasons for wanting to get and stay healthy are just as important to us as they are to you. We put you, your family, your goals, and your needs at the forefront of your care, bringing an elevated level of excellence to value-based health care in Texas.
Our experienced healthcare professionals deliver personalized, whole-person care of uncompromising quality and treat each patient as an individual with unique circumstances, priorities, and beliefs. Where possible, we have redesigned the care model to enable patients to see multiple specialists during the same visit depending on their specific health needs. This multidisciplinary, coordinated care model makes it easier for you to get the care you need without having to make multiple trips to various locations.
Our mission is to serve the community of Central Texas and beyond by not only providing care, but also supporting our physician leaders in modeling new ways of delivering care that build a better, more equitable health system. We strive to create a diverse and inclusive climate and culture that deepens our intellectual environment, impacts the academic experience, improves patient care and health outcomes, and advances equity.
Working with you, your care team creates an individualized care plan to help you reach the goals that matter most to you — in the care room and beyond. For more information, call us at 1-833-UT-CARES or request an appointment at uthealthaustin.org
What you'll do
- Provide technical support to faculty and staff customers both deskside and via phone/online chat. Maintain and update customer support interactions and assist with special projects related to technical support.
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