About This Opportunity

We are seeking a ServiceNow Developer to join our growing team. This role will work collaboratively with Application Administrators, System Administrators, Integration Developers, and other technical and nontechnical staff to design and develop solutions on the ServiceNow platform. In this role, you will provide expertise on ServiceNow’s capabilities, serve as a key partner for the ongoing maintenance and enhancement of the platform, and develop and implement technical solutions to solve business problems.

In this role, you will:

• Design, develop, and configure scalable solutions within ServiceNow HRSD, GRC/IRM, ITSM, and the core platform.
• Collaborate with HR, IT, and Compliance partners to find solutions to business needs using the ServiceNow platform and its components.
• Create, improve, troubleshoot workflows and business processes in ServiceNow using Flow Designer, AI Agent Studio, and other platform technologies.
• Maintain and support integrations from ServiceNow to other University systems and platforms using Integration Hub and other technologies.
• Serve as a key member of ServiceNow platform governance, working with others inside and outside of IT to ensure appropriate security, architecture and data quality.
• Support the expansion and improvement of the ServiceNow platform and its various components, including evaluating future product roadmap and finding ways to implement modern and innovative features.
• Contribute to platform technical documentation.

• In addition, the successful candidate must demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, a related field, or equivalent/combined experience or education.
• Two years of experience in software development, systems administration, or application administration.
• Proficiency in ServiceNow scripting/coding languages, such as JavaScript, HTML, and CSS.
• Knowledge of data structures and relational database technologies.
• Foundational knowledge of security concepts, secure code development techniques, and the development and configuration of software solutions.
• Excellent written and oral communication skills, and the ability to establish strong, positive working relationships and rapport with diverse groups of team members.

Preferred Qualifications:

• Demonstrated experience configuring, maintaining, and building on the ServiceNow platform, including within the HRSD and ITSM modules.
• Experience with ServiceNow platform security, including access control lists (ACLs) maintenance, groups, and user permissions.
• Experience with software or cloud app development environmental governance, such as moving packages and changesets between development, test, and production environments.
• Recognized certifications in relevant technologies or platforms, such as a ServiceNow Certified System Administrator or Application Developer certification.
• Experience in a corporate HR, IT, or higher education environment.

The annual base salary range for this position is $117,879–$123,196. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

#LI-MN1

Minimum Education:
Bachelor's degree,
Combined experience/education as substitute for minimum education

Minimum Experience: 2 years in area of expertise
Minimum Expertise:
Experience in information technology, software development, engineering, or relevant fields.
Foundational knowledge of security concepts, secure code development techniques, and the development and
configuration of software solutions.
Ability to understand and work with large, complex systems, write test cases for new and existing code to ensure
compatibility and stability, and provide detailed information and summaries to peers and supervisors.
Excellent written and oral communication skills, and the ability to establish strong, positive working relationships and rapport with diverse groups of
Preferred Experience:
* Experience in higher education

                                                  

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

• Notice of Non-discrimination
• Employment Equity
• Read USC’s Clery Act Annual Security Report
• USC is a smoke-free environment
• Digital Accessibility

                                                  

If you are a current USC employee, please apply to this  USC job posting in Workday by copying and pasting this link into your browser:

https://wd5.myworkday.com/usc/d/inst/1$9925/9925$139776.htmld